- Music
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Exploring various forms of art, such as Music Production, Dj'ing, and Audio Mastering, to nurture creativity and personal growth
Kenneth J. Henderson
Tracy,CA
Summary
Knowledgeable Authorization Coordinator with comprehensive background in facilitating authorization processes and ensuring compliance with industry regulations. Proven track record in collaborating with cross-functional teams to streamline workflows and enhance operational efficiency. Demonstrated ability in problem-solving and maintaining meticulous records.
Overview
26
26
years of professional experience
Work History
Authorization Coordinator/Pain Management Surgery Scheduler
Sutter East Bay Medical Foundation
04.2017 - Current
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Reviewed authorizations from payer to determine approved or denied items.
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
New Patient Coordinator / Procedure Coordinator
UCSF Benioff Children’s Hospital Oakland
12.2015 - 02.2016
- Responsible for New Patient Intake for Pulmonary Department for main hospital and satellite clinics
- Obtain proper referral and authorizations for correct patient intake for Pulmonary Consultations
- Creating patient profile using EPIC for accurate billing and scheduling
- EPIC Workqueue maintenance to close out new and follow up clinic visits, procedures, diagnostic labs, DME orders, and prescriptions
- The knowledge to obtain proper insurance authorizations in a timely manner for correct departmental billing
- Supreme customer service skills
Outreach Clinic Coordinator SF, Reno, and Truckee Clinics/ Medical Records Coord.
Children’s Hospital Oakland/Bay Area Pediatric Pulmonary Medical Corp.
11.2004 - 11.2015
- Solely responsible for the day to day clinic coordination for SF, Reno, Truckee satellite clinics
- Support for entire Children’s Hospital Clinics
- Certified Epic Super User for Pulmonary Dept
- Primary scheduling assistant to Chief Pulmonologist Karen Hardy and additional 4 provider team
- Obtain insurance authorizations to adhere to Outpatient and Inpatient clinic/hospital financial guidelines
- Provider of patient clinical/financial information for use by physicians, office and finance managers
- Create and maintain databases for all patient dictations dating back to 2004
- Medical Records Coordinator
Clinic Assistant II
U.C. Berkeley ~ Physical Therapy Department
07.2002 - 10.2003
- Provided clinical support under the direct supervision of the Physical therapist to ensure patient flow, high quality service, and smooth and efficient unit functioning
- Developed and maintained provider templates to maximize clinic efficiency
- Scheduled patient appointments using Last Word/Meditech computer software
- Pulled charts for future and emergency clinic appointments
- Ordered and maintained appropriate levels of clinical supplies and equipment
- 50% back office which included using modalities such as electric stimulation and ultrasound
- (trained by head therapist Mary Popylisen)
Assistant II
U.C. Berkeley ~ Business Operations Unit
09.2001 - 07.2002
- This position required strong skills and knowledge of general warehouse duties, accounting, and the ability to apply campus policies using BFS, BAIRS and ProCard Systems
- Daily maintenance and reconciliation of all Procurement card purchases and Procurement card reports using BFS
- Creator of financial journals for monthly 80/20 insurance program, monthly BOU Stores recharge, UHS Pharmacy recharge and all daily interdepartmental and campus recharges concerning all UHS departments for reconciliation to General Ledger reports
- 2nd designated depositor of funds all UHS departments using Campus on-line deposit system
- General supervision of University Health Services Storeroom
Assistant I ~Storeroom Clerk
U.C. Berkeley ~ University Health Services
10.1999 - 09.2001
- General Shipping and Receiving duties using UPS, Fed Ex, Office Depot, and various campus services
- Maintain stock level of main UHS storeroom
- Supply entire UHS with general, office, and medical supplies upon request
- Monthly data entry and tally of all orders delivered for accurate charges to ordering departments
- Responsible for all price changes to store database for accurate pricing from outside vendors
Education
No Degree - Mass Communications
Yuba City College
Marysville01-1991
Gen Ed/College Prep
Oakland Technical High School
Oakland06-1990
Skills
- Certified Epic Super User
- Knowledge of CPT and ICD Codes
- Prior authorization
- Strong communication skills
- Organizational growth
- Critical thinking
- Insurance verification expertise
- Effective time management
- Professionalism and ethics
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Professional References
- Calloway Caliz Baird, 5104093974
- Audrey Martinez-Hamilton, 5105087819
- Deborah Kaley, RN, 6503025529
Highlight Of Qualifications
- Certified Epic Super User CHO Oakland
- 20 years Authorization Experience
- Able to prioritize, multi-task, meet deadlines and work calmly under pressure
- Knowledge of CPT and ICD10 codes
- Strong Scheduling Skillset
- Strong Multitasking Skillset
Interests
Timeline
Authorization Coordinator/Pain Management Surgery Scheduler
Sutter East Bay Medical Foundation
04.2017 - Current
New Patient Coordinator / Procedure Coordinator
UCSF Benioff Children’s Hospital Oakland
12.2015 - 02.2016
Outreach Clinic Coordinator SF, Reno, and Truckee Clinics/ Medical Records Coord.
Children’s Hospital Oakland/Bay Area Pediatric Pulmonary Medical Corp.
11.2004 - 11.2015
Clinic Assistant II
U.C. Berkeley ~ Physical Therapy Department
07.2002 - 10.2003
Assistant II
U.C. Berkeley ~ Business Operations Unit
09.2001 - 07.2002
Assistant I ~Storeroom Clerk
U.C. Berkeley ~ University Health Services
10.1999 - 09.2001
No Degree - Mass Communications
Yuba City College
Gen Ed/College Prep
Oakland Technical High School
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