Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kenneth Johnson

Columbia ,MD

Summary

Eager Young Professional with a Passion for Learning I bring a fresh perspective and a hunger for new challenges. My curiosity and adaptability, as reflected in my recent searches, demonstrate my commitment to staying informed and gaining knowledge. I'm excited to apply these qualities in a professional setting, where I can contribute and continue to develop my skills.

Overview

7
7
years of professional experience

Work History

Stand Manager

Gorilla Fireworks
06.2023 - 07.2023
  • Firework Stand- 84 hours a week for two weeks, Stand Setup and Maintenance: - Coordinate and oversee the setup of the firework stand
  • Maintain the cleanliness and organization of the stand throughout the season
  • Inventory Management: - Receive and inspect firework shipments, checking for damaged or defective items
  • Track inventory levels and restock products
  • Sales and Customer Service: - Greet and assist customers, providing information about various firework products and safety guidelines
  • Process sales transactions, handle cash, and ensure accurate pricing
  • Handle customer inquiries and address concerns professionally
  • Safety Compliance: - Enforce safety measures by educating customers on safe firework handling practices
  • Be knowledgeable about local firework laws and regulations, ensuring compliance
  • Team Management: - Hire, train, and supervise seasonal staff to assist with sales and customer service
  • Promotions and Marketing: - Develop and implement marketing strategies to attract customers and boost sales
  • Set up eye-catching displays and signage to promote products
  • Cash Handling and Financial Reporting: - Manage daily cash flow, maintain financial records, and reconcile sales at the end of each day
  • Prepare financial reports for the stand owner or management
  • Security and Safety Measures: - Implement security protocols to safeguard the stand and inventory from theft or damage
  • Ensure fire extinguishers and other safety equipment are readily available
  • Licensing and Permits: - Secure and maintain all required licenses and permits for the operation of the firework stand
  • Cleanup and Closure: - Coordinate the dismantling and cleanup of the firework stand at the end of the season
  • Ensure proper disposal of waste materials and the return of unsold inventory
  • Record Keeping: - Maintain records of sales, inventory levels, and expenses for future reference
  • Emergency Response: - Be prepared to respond to emergencies, such as fires or accidents, by following safety protocols and contacting authorities if necessary
  • 40 hours a week
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Laborer Helper

Mikes Construction Services
04.2021 - 06.2023
  • Operated variety of power tools and hand tools.
  • Removed debris and waste from job sites.
  • Maintained tools and equipment in good working condition.
  • Followed safety protocols on job sites.
  • Painted walls, ceilings and other surfaces.
  • Unloaded and stored construction materials.
  • Set up ladders and other access equipment.

Driver

Enterprise Holdings
08.2022 - 05.2023
  • Vehicle Operations: Safely operate various types of vehicles, adhering to traffic laws and maintaining a clean driving record
  • Customer Service: Provide exceptional service to clients by assisting with vehicle rental transactions, explaining rental policies, and ensuring a positive experience
  • Vehicle Maintenance: Inspect vehicles for safety and cleanliness, report any issues, and perform basic maintenance tasks like refueling and cleaning
  • Route Planning: Efficiently plan and follow routes to ensure on-time delivery of rental vehicles or transport services
  • Documentation: Complete and maintain accurate records, including trip logs, vehicle inspection reports, and rental contracts
  • Safety Compliance: Adhere to safety protocols, including wearing seatbelts, securing loads, and following company safety guidelines
  • Problem-Solving: Address and resolve customer concerns or issues professionally and efficiently
  • Communication: Maintain clear and timely communication with dispatch, coworkers, and customers to ensure smooth operations
  • Adaptability: Be flexible and adaptable in response to changing schedules and customer needs
  • Cleanliness and Presentation: Keep vehicles in pristine condition, both inside and outside, to ensure a positive customer experience
  • Traffic and Parking Regulations: Observe and follow all traffic laws, parking regulations, and company policies
  • Team Collaboration: Work closely with colleagues to coordinate vehicle availability and support each other in providing excellent customer service.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Customer Service Associate

Dunkin Donuts
06.2019 - 07.2022
  • Provide exceptional customer service by welcoming patrons, taking their orders with attentive detail
  • Food and Beverage Preparation: Skillfully prepare and serve a diverse menu, which includes various coffee beverages, freshly baked donuts, breakfast items, and snacks
  • Ensure consistent quality and adherence to Dunkin' Donuts' standards
  • Cash Handling: Execute precise cash handling procedures, operate the cash register with accuracy, process transactions efficiently, and maintain financial records in compliance with the company's financial policies
  • Inventory Management: Diligently oversee inventory levels of consumables, packaging, and supplies, ensuring timely restocking to prevent shortages and minimizing waste
  • Equipment Operation: Proficiently operate and maintain coffee machines, ovens, and other specialized equipment, following manufacturer guidelines and ensuring equipment remains in optimal condition
  • Menu Knowledge: Develop and maintain an in-depth understanding of Dunkin'
  • Donuts' menu items, including ingredients, variations, and customization options
  • Be prepared to answer customer questions and recommend products
  • Maintain Cleanliness: Uphold high standards of hygiene and organization by consistently cleaning and sanitizing workstations, counter tops, and customer dining areas, creating a welcoming and safe environment
  • Team Collaboration: Foster a collaborative work environment by effectively communicating and coordinating with team members to ensure efficient operations, meet customer demands, and support one another during busy shifts
  • Compliance with Food Safety: Adhere to food safety regulations, implement sanitation practices, and ensure the safe handling of food products, safeguarding the health and satisfaction of customers
  • Shift Management: Successfully open and close the store, which includes tasks such as setting up equipment, preparing for the day's operations, and securing the premises at the end of a shift, contributing to the overall efficiency of the establishment
  • Time Management: Efficiently allocate time during shifts, balancing responsibilities to serve customers promptly, fulfill duties, and maintain a smooth operation.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.

Cashier/Customer Service

Nourishing Journey
12.2016 - 05.2017
  • Service: Greet and assist customers, take orders, and address inquiries
  • Food and Beverage Preparation: Prepare and serve coffee, tea, and food items
  • Cash Handling: Operate the cash register and handle transactions
  • Maintain Cleanliness: Keep the cafe clean and organized
  • Stock Management: Monitor and restock inventory
  • Equipment Operation: Operate cafe equipment
  • Menu Knowledge: Understand and explain menu items
  • Team Collaboration: Work effectively with colleagues
  • Compliance with Health and Safety: Follow regulations and ensure safety
  • Upkeep of Presentation: Maintain an appealing cafe appearance
  • Shift Opening/Closing: Open and close the cafe
  • Time Management: Efficiently manage time during shifts.

Education

High School Diploma -

Hammond High School
8800 Guilford Rd, Columbia, MD 21046
06.2019

Skills

  • Customer Service
  • Menu Planning
  • Marketing
  • Food Prep
  • Decision-Making
  • Problem-Solving
  • City and Non-City Driving
  • Route Management
  • GPS and Route Planning
  • Teamwork and Collaboration

Languages

English
Full Professional

Timeline

Stand Manager

Gorilla Fireworks
06.2023 - 07.2023

Driver

Enterprise Holdings
08.2022 - 05.2023

Laborer Helper

Mikes Construction Services
04.2021 - 06.2023

Customer Service Associate

Dunkin Donuts
06.2019 - 07.2022

Cashier/Customer Service

Nourishing Journey
12.2016 - 05.2017

High School Diploma -

Hammond High School

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Kenneth Johnson