Michelle Copeland
Wellsville,MO
Summary
Driven by a results-focused approach, I leveraged project management and team collaboration skills at Youth In Need to enhance client outcomes. Expert in documentation and adept at fostering interdepartmental cooperation, I significantly improved service delivery by implementing efficient record-keeping systems and effective communication strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Activities Director position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Coordinator
Audrain Developmental Disability Services
06.2022 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Infant/Toddler Teacher
Youth In Need
08.2020 - 06.2022
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Adapted teaching methods and materials to accommodate diverse learning styles among toddlers effectively.
- Allowed for ample outdoor discovery time in schedule each day.
- Monitored children''s progress through regular assessments and adjusted teaching approaches accordingly.
- Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support.
- Maintained accurate records of children''s developmental milestones and prepared detailed reports for parent-teacher conferences.
- Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Family Educator
Youth In Need
12.2013 - 08.2020
- Addressed challenging behaviors in young children using evidence-based intervention techniques that emphasized positive reinforcement strategies.
- Maintained accurate documentation of each family''s progress, goals, and challenges, ensuring compliance with program requirements and facilitating data-driven decision making.
- Empowered families to advocate for their children''s education by providing guidance on navigating the school system and understanding special education services.
- Monitored progress toward program goals through regular assessments of child development indicators and adjustments to service plans as needed.
- Improved children''s school readiness through the delivery of developmentally appropriate learning activities tailored to individual needs.
- Facilitated support groups for parents to discuss common challenges, share experiences, and develop strong peer networks.
- Enhanced family engagement by developing and implementing informative workshops on topics such as child development, health, and safety.
- Enhanced community connections by organizing events that fostered social interaction among families while promoting available resources within the neighborhood.
- Referred families to resources to support individual plans, documenting referrals, tracking progress towards goals and following up with students on personal success.
- Promoted a positive home learning environment with the creation of customized Family Learning Plans that included achievable goals and milestones.
- Evaluated family needs and provided ongoing case management services to ensure successful outcomes in areas such as housing stability, child development, and overall wellbeing.
- Supported parents in establishing bases for both medical and dental services, cultivating continuity of health care for individuals with particular needs.
- Strengthened parent-child relationships through the implementation of interactive activities designed to promote bonding and communication.
- Supported families in achieving self-sufficiency by providing resources and referrals for employment, housing, and educational opportunities.
- Engaged families in beneficial activities targeted at improving bonds and interactions.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
Education
Bachelor of Arts - General Studies
Columbia College
Columbia, MO05.2011
Skills
Project Management
Appointment Scheduling
Data Entry
Documentation and Recordkeeping
Schedule Management
Inventory Management
Time Management
Attention to Detail
Team Collaboration
File Organization
Workload Management
Scheduling appointments
Inbound phone call handling
Certification
CPR and First Aid certified, April, 2, 2024
Timeline
Support Coordinator
Audrain Developmental Disability Services
06.2022 - Current
Infant/Toddler Teacher
Youth In Need
08.2020 - 06.2022
Family Educator
Youth In Need
12.2013 - 08.2020
CPR and First Aid certified, April, 2, 2024
Bachelor of Arts - General Studies
Columbia College
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