Summary
Overview
Work History
Education
Skills
Accomplishments
References
Interests
Work Availability
Work Preference
Timeline
Volunteer

KENNETH JOHNSON

Sales Manager
Martinez,CA

Summary

PASSIONATE Sales Manager with a proven track record at DPI Specialty Foods, excelling in sales strategy and customer relationship management. Achieved significant revenue growth through data analysis and effective team training. Recognized for exceptional problem-solving skills and fostering client engagement, consistently exceeding customer satisfaction goals.

Overview

25
25
years of professional experience

Work History

Sales Manager

The Best Guys
Concord, CA
09.2011 - Current
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Conducted market research and reported on competitors.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Gained market share in new sales performance through aggressive team training.
  • Executed strategic sales plans to expand customer base and revenue.
  • Performed sales consultations and educated clients on products and services.
  • Resolved customer complaints regarding sales and service.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Coached, developed and motivated team to achieve revenue goals.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

SAFEWAY SR. ACCOUNT EXECUTIVE(NorCal, Hawai & Von)

DPI SPECIALTY FOODS(DISTRIBUTOR)
Ontario, CA
09.2009 - 09.2011
  • Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
  • Attended trade shows and conferences in order to network with potential partners.
  • Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Replenished and arranged items to maintain appearance.
  • Prepared presentations for clients regarding new products or services offered.
  • Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
  • Tracked sales data in order to identify areas of improvement or success.
  • Reset store displays for special events and seasonal merchandise changes.
  • Managed day-to-day client accounts, ensuring high levels of customer satisfaction.

NATIONAL SAFEWAY OPERATIONS DIRECTOR

DPI Specialty Foods
Ontario, CA
09.2007 - 09.2009
  • Resolved conflicts between personnel within the organization to maintain a harmonious working environment.
  • Directed the development of systems for tracking inventory levels, customer orders, shipping schedules.
  • Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
  • Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Contributed to organizational strategic direction to improve products and services.
  • Resolved customer complaints promptly and professionally.
  • Worked with sales team to identify business development opportunities and determine client product needs.

Regional Sales Manager

DPI SPECIALTY FOODS
ONTARIO, CA
08.2006 - 09.2007
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Gained market share in new sales performance through aggressive team training.
  • Analyzed regional sales performance data to develop actionable insights.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Supported sales team members to drive growth and development.
  • Established relationships with key accounts in the region through personal visits and phone calls.
  • Identified opportunities for cross-selling and up-selling within existing customer base.
  • Coached, developed and motivated team to achieve revenue goals.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
  • Resolved customer inquiries promptly as well as escalated issues when necessary.
  • Developed and managed regional sales program and market operations.
  • Hired and motivated high-performing sales team.
  • Led, coached and developed employees to achieve sales goals.

Package Handler

United Parcel Service, UPS
San Ramon, Ca
06.2020 - 07.2020
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety regulations to maintain safe work environment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Project Manager

DPI SPECIALTY FOODS
Ontario, CA
08.2005 - 08.2006
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Determined project staffing needs and led resource management.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Prepared cost estimates for projects of varying sizes.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Identified project needs by reviewing project objectives and schedules.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Produced thorough, accurate and timely reports of project activities.
  • Created and implemented processes to ensure successful completion of projects.
  • Conferred with project personnel to identify and resolve problems.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Regional Sales Manager

TREE OF LIFE
Hayward, CA
06.2000 - 07.2005
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Monitor all daily functions of BDI & Webco-Hawaii(Third Party Merchandising Co. t\to ensure superior services are rendered.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Implemented effective territory management techniques across the region.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts.
  • Hired and motivated high-performing sales team.
  • Maintained accurate records of all sales activities
  • Resolved customer complaints regarding sales and service.
  • Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
  • Led, coached and developed employees to achieve sales goals.

Education

High School Diploma -

CANTON HIGH SCHOOL
Canton, MS
05-1983

Skills

  • Sales strategy
  • Market research
  • Customer relationship management
  • Data analysis
  • Team training
  • Sales forecasting
  • Product knowledge
  • Employee mentoring
  • Problem solving
  • Time management
  • Customer satisfaction
  • Client engagement
  • Conflict resolution
  • Revenue growth

Accomplishments

  • I managed a monumental task for DPI where we trained over 300 retail personnel’s over an 8 week period to execute this program, training personnel to clean and repair grinders, fixtures, etc... We had not performed these in depth services for any other specialty items and were not experts on coffee. Safeway was concerned because of the size of the business and potential negative impact it could have on their consumers. We had not transitioned a PL business this large and Safeway told us they always have complaints even when they make the smallest changes in their programs. Needless to say, under my leadership there were virtually no complaints, I think there were 5 phone calls nationally. Safeway said it was the most successful Private Label transition they have ever executed.

References

References available upon request.

Interests

Trying new things

Playing Chess

I enjoy being a DIY handyman

Golfing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingWork-life balance

Timeline

Package Handler

United Parcel Service, UPS
06.2020 - 07.2020

Sales Manager

The Best Guys
09.2011 - Current

SAFEWAY SR. ACCOUNT EXECUTIVE(NorCal, Hawai & Von)

DPI SPECIALTY FOODS(DISTRIBUTOR)
09.2009 - 09.2011

NATIONAL SAFEWAY OPERATIONS DIRECTOR

DPI Specialty Foods
09.2007 - 09.2009

Regional Sales Manager

DPI SPECIALTY FOODS
08.2006 - 09.2007

Project Manager

DPI SPECIALTY FOODS
08.2005 - 08.2006

Regional Sales Manager

TREE OF LIFE
06.2000 - 07.2005

High School Diploma -

CANTON HIGH SCHOOL

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KENNETH JOHNSONSales Manager