Kenneth Jones
Mangement
Suffolk,VA
Summary
Results-oriented Store Manager offering 40 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, ordering and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Professionally interacted with customers to improve customer service ratings.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Store Manager/Assistant Store Manager
Food Lion
Franklin, VA
01.2014 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Devised processes to boost long-term business success and increase profit levels.
- Supervised guests at front counter, answering questions regarding products.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed new store location from ground up by hiring and training efficient team.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Route Sales Representative/Driver
Tastykake
Chesapeake, VA
12.2012 - 12.2013
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Asst Manager/Store Manager Trainee
Michaels Arts And Crafts
Virginia Beach, VA
Jan2013 - Dec2013
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
Store Manager/Trainer/Assistant Store Manager/Frozen Food Associate
Food Lion
Chesapeake, VA
10.1990 - 12.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Mangement
Earles Market
Chesapeake, VA
1982 - 1990
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Explained services and products to customers in friendly and engaging way.
Education
Certificate - Business Administration And Management
Manager College
Food LionHigh School Diploma -
Cradock High School
Portsmouth, VASkills
Order management
Certification
ServSafe Certification
Timeline
Store Manager/Assistant Store Manager
Food Lion
01.2014 - Current
Route Sales Representative/Driver
Tastykake
12.2012 - 12.2013
Store Manager/Trainer/Assistant Store Manager/Frozen Food Associate
Food Lion
10.1990 - 12.2012
Asst Manager/Store Manager Trainee
Michaels Arts And Crafts
Jan2013 - Dec2013
Mangement
Earles Market
1982 - 1990
Certificate - Business Administration And Management
Manager College
High School Diploma -
Cradock High School
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