Kenneth Jones
Mangement
Suffolk,VA
Summary
Results-oriented Store Manager offering 40 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, ordering and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Professionally interacted with customers to improve customer service ratings.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Store Manager/Assistant Store Manager
Food Lion
Franklin, VA
01.2014 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Devised processes to boost long-term business success and increase profit levels.
- Supervised guests at front counter, answering questions regarding products.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed new store location from ground up by hiring and training efficient team.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Route Sales Representative/Driver
Tastykake
Chesapeake, VA
12.2012 - 12.2013
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Asst Manager/Store Manager Trainee
Michaels Arts And Crafts
Virginia Beach, VA
Jan2013 - Dec2013
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
Store Manager/Trainer/Assistant Store Manager/Frozen Food Associate
Food Lion
Chesapeake, VA
10.1990 - 12.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Mangement
Earles Market
Chesapeake, VA
1982 - 1990
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Explained services and products to customers in friendly and engaging way.
Education
Certificate - Business Administration And Management
Manager College
Food LionHigh School Diploma -
Cradock High School
Portsmouth, VASkills
Order management
Relationship building and management
Goals and performance
Sales growth
Employee scheduling
Business development and planning
Training
Customer Relations
Customer experience
Certification
ServSafe Certification
Timeline
Store Manager/Assistant Store Manager
Food Lion
01.2014 - Current
Route Sales Representative/Driver
Tastykake
12.2012 - 12.2013
Store Manager/Trainer/Assistant Store Manager/Frozen Food Associate
Food Lion
10.1990 - 12.2012
Asst Manager/Store Manager Trainee
Michaels Arts And Crafts
Jan2013 - Dec2013
Mangement
Earles Market
1982 - 1990
Certificate - Business Administration And Management
Manager College
High School Diploma -
Cradock High School