Kenneth Jones

Fresh Manager

BJ's Wholesale

Amherst, NY

09.2004 - 01.2023

Developed and implemented strategies to increase customer satisfaction levels.
Formulated and monitored budgets for each department in the store.
Supervised staff members to ensure they were adhering to company policies and procedures.
Evaluated employee performance reviews, providing feedback as needed.
Conducted regular meetings with staff to discuss operational issues and new initiatives.
Implemented systems to improve inventory accuracy and reduce shrinkage loss.
Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
Resolved customer complaints in a professional manner by investigating their concerns.
Monitored sales trends, adjusting pricing accordingly when needed.
Ensured compliance with health and safety regulations within the store premises.
Provided guidance and support to junior staff members regarding their duties and responsibilities.
Identified potential business opportunities by analyzing consumer buying patterns.
Performed regular stock checks to maintain accurate inventory records.
Kept inventory purchases in line with demand to minimize loss.
Performed cycle counts and monthly inventory audits.
Hired and trained [Number] team members to carry out department tasks.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.