Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenneth Jones

Fort Worth,Texas

Summary

Customer-focused Front of House Team Member with two years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales Also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience
1
1
Certification

Work History

FOH Team Member

Chipotle
Fort Worth, Texas
02.2024 - Current
  • Provided customer service support by greeting customers and addressing inquiries regarding products and services.
  • Helped with guest seating arrangements, reservations management, and overseeing the wait list.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Organized menus for each table according to established standards.
  • Verified that all orders were correct before serving them to customers.
  • Ensured compliance with health and safety regulations at all times.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Stocked supplies such as silverware, condiments, napkins throughout the shift.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Checked identification of customers when necessary in accordance with company policy and state laws regarding alcohol sales and service.
  • Assisted colleagues whenever needed during peak business hours.
  • Completed daily side work tasks assigned by supervisor or manager.
  • Followed opening and closing procedures as outlined by management team.
  • Demonstrated knowledge of menu items in order to assist customers with their selections.
  • Inspected food quality prior to serving it out to customers.

Cashier Team Lead

JCPenney
Fort Worth, TX
01.2024 - 02.2024
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Performed daily opening and closing procedures for the register area.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Identified discrepancies between actual sales figures and expected totals.
  • Ensured compliance with all safety regulations while performing tasks.

Shift Leader

KBP Foods
Fort Worth, TX
06.2022 - 12.2023
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Checked orders for quality and completeness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Assessed company operations for compliance with safety standards.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Monitored operations and reviewed records and metrics to understand company performance.

Education

High School Diploma -

Central Highschool Keller TX
Keller, TX
05-2024

Skills

  • Food inspection
  • Training and mentoring
  • Stock management
  • Complaint Handling
  • Multitasking
  • Safe Food Handling
  • Team building
  • Effective Communication
  • Teamwork and Collaboration
  • Self Motivation
  • Goal Setting
  • High-volume dining
  • Health Code Compliance
  • Problem-solving abilities
  • Interpersonal Skills
  • Decision-Making
  • Time management abilities
  • Continuous Improvement
  • Upselling
  • Point of Sale (POS) system operations
  • POS operation
  • Analytical Skills
  • Food Handlers Card
  • ServeSafe Manager
  • Service prioritization

Certification

  • Food Handlers Certification
  • MOS Associate with a certification in Word Expert (2019)

Timeline

FOH Team Member

Chipotle
02.2024 - Current

Cashier Team Lead

JCPenney
01.2024 - 02.2024

Shift Leader

KBP Foods
06.2022 - 12.2023

High School Diploma -

Central Highschool Keller TX

Similar Profiles

CREATE PROFILE
Kenneth Jones