Professional and cool-headed when it pertains to any predicament. Rapid learning and intuitive. Multi-tasking capabilities, but strive when handling singular tasks.
Fearless to any struggle or challenge.
Overview
6
6
years of professional experience
Work History
Food Waiter
Millie's of Staten Island
04.2024 - 10.2024
Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
Increased sales significantly by upselling higher-end products to customers.
Musician
Freelance
01.2023 - 03.2024
Front Desk Agent/Doorman/Housekeeping Cleaner
The Gotham Hotel
07.2018 - 02.2021
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Custermer Service Representative at Staten Island Hospital, Staten Island ,NYCustermer Service Representative at Staten Island Hospital, Staten Island ,NY
Janitor/housekeeping at NYCSS Public Schools/American Campus Communities College of Staten IslandJanitor/housekeeping at NYCSS Public Schools/American Campus Communities College of Staten Island