Summary
Overview
Work History
Skills
Timeline
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Kenneth Kelley

Summary

Dynamic General Manager with a proven track record at Little Caesars, excelling in leadership and operations management. Expert in driving sales growth and enhancing customer satisfaction through effective team training and relationship building. Skilled in P&L management, consistently achieving financial targets while fostering a positive work environment.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Diligent leader with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Overview

13
13
years of professional experience

Work History

General Manager

Little Caesars
01.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Store Manager

Circle K
05.2021 - 01.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Sales Manager

David's Vacuum
09.2019 - 04.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

General Manager

Olive Oils Pizzeria
03.2012 - 02.2017
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Effective leader
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Staff development
  • Staff training and development
  • Team training and development
  • Motivation
  • P&L management
  • Schedule management
  • Labor cost controls
  • Customer retention
  • Process improvements
  • Deadline oriented
  • Performance improvement
  • Vendor relationships
  • Employee development
  • Consistently meet goals
  • Performance improvements
  • Exceptional interpersonal communication
  • Staffing
  • Purchasing
  • Expense control

Timeline

General Manager

Little Caesars
01.2023 - Current

Store Manager

Circle K
05.2021 - 01.2023

Sales Manager

David's Vacuum
09.2019 - 04.2021

General Manager

Olive Oils Pizzeria
03.2012 - 02.2017

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Kenneth Kelley