Kenneth Kelly Sr
Spring,Tx
Summary
Motivated and organized individual with exceptional time management skills. Seeking management-level opportunities to drive company growth. Skilled in transportation security screening, conducting thorough inspections, and ensuring safety compliance. Proficient at swiftly identifying potential security threats and resolving conflicts through effective communication and training.
Overview
32
32
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Houston, Texas
05.2022 - Current
- Executed thorough screenings to detect forbidden objects in carry-on baggage
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Maintained knowledge of current aviation security standards and best practices.
- Adhered to established operational guidelines and procedures for conducting searches.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Communicated effectively with team members while performing duties under pressure.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Monitored and conducted passenger screening.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
Sales Professional
Bullard Furniture Company
Fayetteville, NC
08.2008 - 05.2020
- Engage with leads and nurture relationships
- Build rapport and understand customer needs
- Tailor communication to address customer pain points
- Present products or services in a compelling manner
- Highlight unique value proposition
- Overcome objections and address customer doubts
- Work with internal teams such as marketing and product development
- Provide feedback on market trends and competitor analysis
- Contribute to a cohesive sales strategy
- Maintain accurate records of customer interactions
- Manage sales pipelines and track progress
- Meet or exceed sales targets
Manager of Operations
Kingdom Culture Center, Inc
02.2001 - 08.2008
- Planned and directed staff on training and performance evaluations to improve staff performance
- Analyze operations to evaluate staff performance in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change
- Created/implemented policies and objectives for new hires and maximized productivity
- Developed financial budgets and standards of operations for the organization
- Coordinated the development and implementation of budgetary control systems
- Discussed training issues with team members to improve productivity/sales
- Prepare budgets for approval, including those for funding or implementation of programs
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared reports summarizing operational results against established goals and objectives.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Managed scheduling, training and inventory control.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Sales and Account Manager
Rentway Rent To Own
03.1993 - 07.2001
- Met and exceeded account objectives for revenue and gross profit
- Planned, supervised, and coordinated work activities of employees and staff relating to sales, employment, compensation, commission, etc
- Trained staff and provided performance evaluations to develop and improve sales/services
- Advised managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommended changes
- Presented sales and information to managers, clients, customers, and the general public
- Assessed customer account data to recommend personalized solutions
- Managed accounts to ensure customer satisfaction and account retention.
- Provided training support for new team members on best practices in sales processes and techniques.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
Education
Psychology Courses -
Fayetteville State University
Fayetteville, NC06.2003
High School Diploma -
Weequahic HS
Newark, NJ06.1984
Skills
- Security oversight
- Threat Assessment
- Incident Investigation
- Report Preparation
- Policy Enforcement
- Passenger relations
- X-ray machine operation
- Team Development
- Passport checks
- Screening process management
- Customer relations skills
- Customer service and assistance
- Operations Management
References
References available upon request.
Timeline
Transportation Security Officer
Department of Homeland Security
05.2022 - Current
Sales Professional
Bullard Furniture Company
08.2008 - 05.2020
Manager of Operations
Kingdom Culture Center, Inc
02.2001 - 08.2008
Sales and Account Manager
Rentway Rent To Own
03.1993 - 07.2001
Psychology Courses -
Fayetteville State University
High School Diploma -
Weequahic HS
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