Kenneth Kersey
Newberry
Summary
Correctional Officer with close to 10-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Astute Physical Security Specialist with close to 10 years of experience with Correctional Institution security processes and procedures for performing physical and personnel security monitoring, screening and reporting to maintain oversight of facilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Collision Center Manager
Davis Automotive Group
01.2025 - Current
- Managed team of 10 personnel focused on repairs and refinishing work.
- Checked quality of all work to maintain customer satisfaction.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Worked with customers and insurance companies to obtain payments.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Inspected auto body damage and wrote up repair orders.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Maintained employee morale and increased production 64% through employee appreciation.
- Supervised and managed shop operations and tasks.
Catastrophe Claims Adjuster
Progressive
10.2023 - 01.2025
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Directed and coordinated various investigations conducted by field investigation team.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
Auto Damage Adjuster
GEICO
02.2022 - 09.2023
- Provided customers with excellent service, met with them at their homes or chosen location to assess damages to their vehicle and provide an estimate on the damages
- Coordinated with local collision centers to facilitate repairs
- Explained claims process to customers and assisted them in any way I could to provide a quality experience
- Complete quality investigations either directly or through field investigators by obtaining recorded statements and interviews from the insured, claimant and witnesses as well as gather other investigation documents i.e. police reports, forensic investigation reports from experts, scene photos, vehicle photos, etc.
- Good analytical abilities to review, exercise judgment and evaluate claims to make sound decisions within authority level and recommendations within the chain of authority
- Pro-active litigation management
- Document reports, discussions, action plans and decision points
- Handle negotiations and mediations
- Document and respond to all correspondence
- Good knowledge of claim procedures, policies, technology, state and federal laws and insurance regulations
- Works with outside vendors including appraisers, independent adjusters, attorneys, etc.
- Co-ordinates all claim file activity, including large loss reporting as necessary
- Handles moderate exposure bodily injury claims up to and including litigation
- Recognizes subrogation as necessary
- Under general direction, process to conclusion commercial 3rd party claims
- May be called upon to perform additional duties as directed
- Makes prompt contact with insureds, claimants and witnesses involved in the loss or accident
Electronic Technician
Inspired Energy
06.2020 - 03.2021
- Began each day by selecting most recent/important customer orders
- Printed, read and interpreted blueprints for products
- Built selected products from material such as straps, wires and single battery cells
- Used soldering both with hand tool and selective solder machine as well used impedance welders to attach straps to wires.
- Troubleshooting electronic circuits and breaking down issues with faulty equipment.
- Following proven processes to assess equipment and quickly and accurately find damaged or improperly installed parts and repair or replace them.
Automotive Service Technician
Rountree Moore Kia
01.2020 - 06.2020
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Communicated advanced mechanical information to non-mechanical people in easy-to understand terms.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Trouble shot faults and devised successful solutions in a self-directed manner.
- Performed customer work and warranty repairs in compliance with manufacturer standards.
Commercial Tire Technician
Conlan Tire
06.2019 - 12.2019
- Performed tire rotations, mounts and balancing on all types of vehicles.
- Planned work and determined appropriate tools and equipment.
- Maintained record accuracy by using work order reporting system.
- Diagnosed and repaired tire and rim issues.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
Correctional Officer Sergeant
Corecivic Inc
10.2015 - 06.2019
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Managed inmates and staff in secure housing unit
- Supervised and instructed planned use of force
- Taught and instructed youthful offender programs to actively increase inmate self respect and reduce recidivism
- Worked closely with state and federal agencies to report and log Security threat group activities
- Trained and guided new staff on institutional and state regulations
- Worked with leadership to develop myself and team members under my supervision.
- Was an active member of the Rapid Response Team
- Received accommodations for my service while responding to disturbances in the institution.
- Went through extensive defensive tactics, less lethal munitions, weapons, and chemical agents training.
- Supervised inmate and offender transports to hospitals, county jails, other correctional institutions, and bus station on their release day.
- Assigned inmates to open and appropriate housing units.
- Detected potential threats and quickly defused conflicts.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
- Supervised inmates during day-to-day activities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained appropriate control, security and well-being of youth always.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Created agendas and communication materials for team meetings.
- Managed and assisted teams involved with installing and setting up new network infrastructure, on a hardware and software level.
- Supervised 20-50 employees and performance of tasks and managed close to 2000 offenders.
Correctional Officer
Florida Department of Corrections
06.2009 - 06.2015
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Transported inmates to and from work sites with optimal security procedures.
- Reviewed housing assignments and reassigned inmates when needed.
- Conducted internal security checks and distributed meals.
- Supervised inmates during meals, visits, recreation, and telephone calls.
Automotive Detailer
Walt's Live Oak Ford
02.2007 - 05.2009
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Cleaned car and truck windows and windshields to get rid of water spots.
- Provided on-site detailing services to clientele at worksite locations.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
- Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
- Managed order processing and inventory logging to achieve efficient and functioning workplace.
Education
GED -
Catawba Community College
Hickory, North Carolina05.2009
Skills
- Body searches
- Inventory counting
- Counseling techniques
- Crisis management
- Surveillance monitoring
- Inmate transport
- Crowd control
- Firearms proficiency
- Restraint techniques
- Rules of conduct
- Rehabilitation programs
- Workplace safety
- Managing operations
Certification
- First Aid Certification
- CPR Certification
Timeline
Collision Center Manager
Davis Automotive Group
01.2025 - Current
Catastrophe Claims Adjuster
Progressive
10.2023 - 01.2025
Auto Damage Adjuster
GEICO
02.2022 - 09.2023
Electronic Technician
Inspired Energy
06.2020 - 03.2021
Automotive Service Technician
Rountree Moore Kia
01.2020 - 06.2020
Commercial Tire Technician
Conlan Tire
06.2019 - 12.2019
Correctional Officer Sergeant
Corecivic Inc
10.2015 - 06.2019
Correctional Officer
Florida Department of Corrections
06.2009 - 06.2015
Automotive Detailer
Walt's Live Oak Ford
02.2007 - 05.2009
GED -
Catawba Community College
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