Kenneth Kielar
Carbondale,PA
Summary
Hardworking, highly motivated worker eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Loss Prevention Lead
Dick's Sporting Goods
06.2019 - Current
- Started as Cashier and previously served as Customer Service Specialist, Pricing and Signage Lead, and Omni Fulfillment Lead.
- Conducted covert surveillance operations to identify, apprehend, and deter shoplifters within the retail environment.
- Established open lines of communication with staff members who reported suspicious activities or concerns related to potential losses.
- Collaborated with management to develop action plans for addressing identified areas of concern in the store's loss prevention performance.
- Promoted customer-focused approach to loss prevention efforts, ensuring balance between maintaining security and providing an enjoyable shopping experience for athletes.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Maintained one of the highest fulfillment rates compared to other House of Sports nationwide.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Received MVP of the Month three times.
Internship
Geisinger Community Medical Center
01.2019 - 02.2019
- Shadowed the northeast director of rehabilitation for Geisinger Heath System.
- Provided input on physical and occupational therapy job aids to improve experience for therapists and patients.
- Gathered understanding for day-to-day processes of both inpatient and outpatient rehabilitation services.
- Spent time with physical and occupational therapists observing their goal of preventative care.
Cashier
Gerrity's Supermarkets
06.2017 - 01.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Health Administration
University of Scranton
Scranton05.2020
Skills
- Leadership
- Patient and Motivated
- Customer Service
- Problem-Solving
- Store Operations
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Loss Prevention Lead
Dick's Sporting Goods
06.2019 - Current
Internship
Geisinger Community Medical Center
01.2019 - 02.2019
Cashier
Gerrity's Supermarkets
06.2017 - 01.2019
Bachelor of Science - Health Administration
University of Scranton
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