Reliable, dependable and loyal. Ran a small business for seven years, head in sales for fifteen years. Enjoys being active and challenged. Helping and dealing with the public is considered a strong personal trait, second only to organizing inventory and analyzing reports, with decades served dealing one on one and with groups of customers. In seven years of management was able to generate an annual twenty percent profit for the ownership. The closing of the location was due to parent company pressure to move the location which the ownership did not want to do. In short, a master at hurry up and wait with the ability to explain the same thing ten different ways without sounding frustrated. How may I help you today?
Hi, I’m
Kenneth Kimmel
Cuyahoga Falls,OH
Summary
Overview
23
years of professional experience
Work History
Red Wing Shoes Ohio LLCTallmadge, OH
Store Manager/Head Sales Associate
05.2001 - 05.2022
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
- Received and Dispersed A.R. payments and invoices
- Processed payroll payments to employees
- Processed and paid monthly sales tax and quarterly C.A.T.
- Paid operational bills i.e., rent, utilities, insurances.
- Analyzed monthly operating statements and balance sheets for profit reporting.
- Increased profitably by 20% over 7-year period.
- Performed statistical analyses to gather data for operational and forecast team needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Evaluated suppliers to maintain cost controls and improve operations
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Coached sales associates on product knowledge by using wide variety of training tools
- Introduced new methods, practices and systems to reduce turnaround time
- Managed inventory control, cash control and store opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Rotated merchandise and displays to feature new products and promotions
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Supervised guests at front counter, answering questions regarding products
- Completed point of sale opening and closing procedures
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Conrads Auto WarehouseTallmadge, OH
Delivery Driver/Warehouse
07.1999 - 04.2001
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Assisted warehouse staff with tasks during downtime.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Managed 20 customer accounts within 30-mile area.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Adhered to safe lifting techniques to avoid injuries.
- Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Education
University of AkronAkron, OH
No Degree from Small Business Management
University Overview
Cuyahoga Falls High SchoolCuyahoga Falls, OH
High School Diploma
06.1999
University Overview
Skills
- Top-rated sales performance
- Sales and Use Tax Reporting
- Sales management
- Daily store activities
- AR and AP experience
- Payroll processing
Musical instruments: Drum Set, Guitar, some Piano and Bass. Equipment repair and maintenance.
Musical instruments: Drum Set, Guitar, some Piano and Bass. Equipment repair and maintenance.
Professional References:
Carol Kelly, managing partner RWOHIO LLC.
phone: 1-717-978-8401
Arianna Casey, assistant manager Red Wing Shoes Tallmadge Ohio
phone: 1-234-312-8887
Personal References:
Jason McCauley
phone: 1-330-221-661
Nick Zido
phone: 1-330-962-2265
It's my opinion life is short enough to only get good at a few things, so I chose music. I am extremely lucky to have been born to supportive and musical parents. I have a number of personal experiences surrounding music that have helped my work performance and vice versa. I also enjoy watching a good M.M.A. bout as well as an engaging book. I'm a nerdy jock, or a jock nerd. Personal testing I've taken show me to be an INFp mediator personality type. I believe this is large part of why I work well with customers and guitar players.
Timeline
Store Manager/Head Sales Associate
Red Wing Shoes Ohio LLC
05.2001 - 05.2022
Delivery Driver/Warehouse
Conrads Auto Warehouse
07.1999 - 04.2001
University of Akron
No Degree from Small Business Management
Cuyahoga Falls High School
High School Diploma
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