Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

KENNETH KLEIN III

Puyallup,WA

Summary

Multi-talented Operations Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.

Overview

29
29
years of professional experience

Work History

District Manager

AutoZone
Marion, IL
01.2016 - 07.2024
  • Expanded business, developed revenue, and managed market gains.
  • Elevated leadership across wholesale and retail platforms by developing comprehensive training courses.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff, and enhancing training programs.
  • Mentored team members by demonstrating best practices for sales and customer service.

Regional Manager

Speedy Glass Division of Fix Network
Tacoma
01.2024 - 07.2024
  • Monitored employee performance against established standards while providing coaching as needed.
  • Recruited qualified personnel for open positions in accordance with hiring guidelines.
  • Organized successful promotional events to increase brand awareness in target markets across the region.
  • Resolved customer inquiries promptly by utilizing problem-solving techniques.

District Manager

AutoZone
Puyallup, WA
07.2018 - 01.2024
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.

Hub General Manager

AutoZone
Marion , IL
01.2010 - 01.2016
  • Managed daily operations of the hub, including staff and customer service.
  • Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Store Manager

AutoZone
Jasper
09.2007 - 01.2010
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Store Manager

AutoZone
Hesperia
09.1996 - 03.2007
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrink.

Assistant Manager

AutoZone
Phelan, CA
09.1995 - 09.1996
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.

Education

High School Diploma -

Desert View Independent School
06-1994

Skills

  • Operational management
  • Performance Management
  • Staff Training and Development
  • Customer and vendor relations
  • Project Management

References

References available upon request

Accomplishments

  • Presidents Club FY2010, FY2013, FY2015

Timeline

Regional Manager

Speedy Glass Division of Fix Network
01.2024 - 07.2024

District Manager

AutoZone
07.2018 - 01.2024

District Manager

AutoZone
01.2016 - 07.2024

Hub General Manager

AutoZone
01.2010 - 01.2016

Store Manager

AutoZone
09.2007 - 01.2010

Store Manager

AutoZone
09.1996 - 03.2007

Assistant Manager

AutoZone
09.1995 - 09.1996

High School Diploma -

Desert View Independent School

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KENNETH KLEIN III