KENNETH KLEIN III
Puyallup,WA
Summary
Dynamic Operations Manager with a proven track record of optimizing business operations and driving strategic growth. Expertise in developing and implementing strategic plans, orchestrating promotional initiatives, and managing comprehensive human resources functions. Proficient in overseeing multiple operational areas daily to enhance efficiency and foster continuous business evolution. Committed to leveraging expertise to deliver innovative solutions that align with organizational goals and drive success.
Overview
30
30
years of professional experience
Work History
General Manager
Capstone Logistics LLC.
12.2024 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
District Manager
AutoZone
01.2016 - 07.2024
- Expanded business, developed revenue, and managed market gains.
- Elevated leadership across wholesale and retail platforms by developing comprehensive training courses.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff, and enhancing training programs.
- Mentored team members by demonstrating best practices for sales and customer service.
Regional Manager
Speedy Glass Division of Fix Network
01.2024 - 07.2024
- Monitored employee performance against established standards while providing coaching as needed.
- Recruited qualified personnel for open positions in accordance with hiring guidelines.
- Organized successful promotional events to increase brand awareness in target markets across the region.
- Resolved customer inquiries promptly by utilizing problem-solving techniques.
District Manager
AutoZone
07.2018 - 01.2024
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Hub General Manager
AutoZone
01.2010 - 01.2016
- Managed daily operations of the hub, including staff and customer service.
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Store Manager
AutoZone
09.2007 - 01.2010
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Store Manager
AutoZone
09.1996 - 03.2007
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrink.
Assistant Manager
AutoZone
09.1995 - 09.1996
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Desert View Independent School
06-1994
Skills
- Operational management
- Performance Management
- Staff Training and Development
- Customer and vendor relations
- Project Management
- Supervision and training
- Customer retention
- Staffing
- Expense control
- Budget forecasts
- Staff training and development
- Top talent recruiting, hiring, and retention
- Goal setting
- Trend analysis
- Deadline oriented
- Effective leader
- Performance improvement
Accomplishments
- Presidents Club FY2010, FY2013, FY2015
Timeline
General Manager
Capstone Logistics LLC.
12.2024 - Current
Regional Manager
Speedy Glass Division of Fix Network
01.2024 - 07.2024
District Manager
AutoZone
07.2018 - 01.2024
District Manager
AutoZone
01.2016 - 07.2024
Hub General Manager
AutoZone
01.2010 - 01.2016
Store Manager
AutoZone
09.2007 - 01.2010
Store Manager
AutoZone
09.1996 - 03.2007
Assistant Manager
AutoZone
09.1995 - 09.1996
High School Diploma -
Desert View Independent School
References
References available upon request
Presidents Club FY10, FY13, FY15
Presidents club Manager for AutoZone, being the top 5% of Managers in the company in fiscal years 2010, 2013, & 2015.
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