Kenneth Kneeland
Citrus Heights,United States
Summary
Hands-on retail worker with strength in customer service, cash handling, records maintenance, and team support. Brings experience qualifying leads, coordinating customer needs, and maintaining store standards through accurate tracking, task delegation, and steady communication.
Overview
5
5
years of professional experience
Work History
LEAD GENERATOR
American Residential Services
Sacramento, California
09.2026 - Current
- Qualified inbound leads for American Residential Services home service appointments.
- Followed up with leads to confirm availability and interest.
- Explained service options and appointment details to prospective customers.
STOREFRONT MANAGER
The Sugar Chalet
Running Springs
08.2025 - 09.2026
- Managed storefront singlehandedly; addressed customer inquiries and performed management tasks to enhance customer satisfaction.
- Coordinated deliveries for customers, ensuring timely service and satisfaction.
- Developed and maintained data sheets to track store funds and transaction histories, ensuring accurate financial oversight.
- Ensured proper refrigeration and rotation of bakery goods
SALES FLOOR ASSOCIATE
Spirit Halloween
Citrus Heights
10.2025 - 11.2025
- Took on customer inquiries, recovered and replaced stolen or damaged items. Inventory and assistance on boarding junior associates.
- Greeted customers and answered questions about Spirit Halloween costumes and accessories.
- Stocked shelves, racks, and impulse displays with seasonal merchandise.
- Organized sales floor to maintain neat, easy-to-shop product presentations.
SHIFT LEAD
Jamba Vitaligent
Citrus Heights
03.2023 - 11.2024
- Executed store opening and closing procedures, balanced tills, trained new employees, and assigned daily tasks to ensure operational efficiency and compliance with safety standards.
- Oversaw cash handling procedures, ensuring accuracy between team members
- Delegated specific tasks to team members, promoting collaboration and improving overall team productivity.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Fostered a welcoming atmosphere for patrons.
CASHIER
McDonald's
Citrus Heights
10.2021 - 01.2022
- Facilitated customer transactions and assisted with product location and rewards program enrolment. Welcomed patrons, identified needs, and provided tailored assistance. Addressed inquiries regarding store policies and resolved customer concerns.
- Enhanced customer experience through attentive service.
- Supported team in achieving sales targets.
- Processed transactions accurately and efficiently.
Education
Highschool Diploma -
El Sereno High School
05-2022
Skills
- Customer service
- Cash handling
- Problem-solving
- Transaction processing
- Data Analysis
- Team delegation
- Customer relationship management
- Effective communication
- Persuasive communication
- Appointment scheduling
- Social media prospecting
- Professional demeanor
- Stress management
- Interpersonal skills
- Records maintenance
Timeline
LEAD GENERATOR
American Residential Services
09.2026 - Current
SALES FLOOR ASSOCIATE
Spirit Halloween
10.2025 - 11.2025
STOREFRONT MANAGER
The Sugar Chalet
08.2025 - 09.2026
SHIFT LEAD
Jamba Vitaligent
03.2023 - 11.2024
CASHIER
McDonald's
10.2021 - 01.2022
Highschool Diploma -
El Sereno High School