Kenneth Koppenhaver

Accomplished leader in Health Information Technology with a proven track record at Mount Sinai Health System, enhancing clinical and revenue cycle operations through strategic EHR implementations and application optimization. Skilled in change management and leadership development, I've driven significant improvements in patient outcomes and clinician satisfaction through collaboration and relationship building with operational leaders to identify and achieve objectives through the use of technology.

• Member, College of Healthcare Information Management Executives (CHIME)
• Member, Institute for Healthcare Improvement (IHI)
• Member, Project Management Institute (PMI)
• Member, Healthcare Information Management Systems Society (HIMSS)
• Member of the Enterprise Information System committee of HIMSS, 2013-2015
• Member, American Medical Informatics Association (AMIA)

• Registered Professional Nurse, Pennsylvania, Inactive
• Matrix Management 2.0, New York, NY, 2019
• CHIME Healthcare CIO Boot Camp, 2018
• Certified Healthcare CIO (CHCIO), 2018
• KLAS, Arch Collaborative, Learning Summit, 2018
• IT Performance Management Symposium, HIMSS, 2015
• Certified Professional in Healthcare Information and Management Systems (CPHIMS), 2015
• Institute for Healthcare Improvement, Open School, Basic Certificate in Quality and Safety, 2016
• Society for Information Management, Regional Leadership Program, 2016
• Productive Conflict, Sole Associates, 2015
• Group Dynamics, Sole Associates, 2014
• University of Michigan, Healthcare Lean Certification program, 2012
• ITIL Foundations Certification, 2012
• PRINCE2 Foundations and Practitioner, New York, NY, 2010
• PRINCE2 Practitioner, 2010
• Project Management Professional Certification, 2007, renewed in 2013, 2016
• Epic Care Ambulatory Certification, 2005

• New York’s Fight Against Covid 19 Mount Sinai Health System, Scottsdale Institute, 04/01/20
• How Mount Sinai in Transforming its Systems with a Multi-year Epic Rollout, Healthcare IT News, 10/01/17
• Contributed case study to HIT or Miss Case Studies, revised edition, 2019
• Ph.D. dissertation, Effects of an Electronic Health Record System on an Academic Medical Center, 2016
• Student Nurses Association Pennsylvania, Nursing Informatics and Information overload, 2010

• Mount Sinai Health System, 01/01/05, Present, Vice President, Health System, Information Technology, 01/01/21, Present, Responsible for a team of ~250 resources that support the organizations clinical and business applications across a 7-hospital system., Develops, maintains, and oversees the strategy and the execution of high-impact, health system wide, strategic programs., Directs teams of technical, professional and management staff in the successful fulfillment of IT Service delivery commitments., Develops and manages strategic vendor and partnership relationships., Lead IT executive for major capital project investments to implement enterprise-wide platforms for business and clinical needs including Epic revenue cycle and clinical EHR., Responsible for the management and rationalization of most of the application portfolio targeting the decommissioning of legacy systems and establishing a strategic direction for the development of IT platforms to support the enterprise needs., Focus on continuous process improvement programs, efficiency, and automation within the team to improve overall performance of IT systems in support of organizational objectives., Senior Director, EPIC Clinical Applications, 01/01/11, 12/31/21, Responsible for a team of 200 analysts, managers and directors that provide ongoing support, maintenance, and implementation of Epic across the healthcare system while developing optimization strategy for all care areas to continue clinical transformation of organization., Primary accountability for the management of the operational budgets for a significant portion of the information technology department portfolio., Achieved the Honor Roll Good Maintenance Grant Program designation of Cum Laude for two consecutive years in 2018 and 2019 demonstrating excellence in applying best practices in evolving the Epic EHR to achieve continuous improvements in patient outcomes, quality of care, workflow efficiency and financial performance., Developed an enterprise wide multi-year strategy in conjunction with the IT PMO, clinical leadership, and clinical informatics to replace all the legacy EHR, scheduling and registration systems at Continuum Health Partners after the merger with Mount Sinai Hospital., Developed an offshore program with Accenture to add 57 additional resources to support maintenance tasks, new service requests and incident tickets for all modules of Epic. Transitioning this program to a managed services agreement to improve overall cost to support of the EHR system., Primary IT executive lead for the latest large-scale enterprise-wide implementation of Epic hospital billing, Grand Central bed management, infection control, transfer center, case management and referral management., Collaborated significantly with senior vice president in the development and support of an Application Center of Excellence (ACoE) to more efficiently manage the portfolio of applications across a complex health system., Led a collaborative effort to achieve HIMSS EMR Adoption Model level 6 certification for Mount Sinai Hospital and Mount Sinai Queens and recently achieved EMRAM level 7 for the Mount Sinai Morningside and Mount Sinai West hospitals., Collaborated with clinical informatics and PMO in development of case studies for the successful HIMSS Davies enterprise award in 2012. Responsible for the Leadership and Governance case study developed for this initiative., Due to challenges in recruiting staff developed relationship with Stony Brook University to help develop their master’s in health informatics program resulting in 6-8 students participating in structured practicum experiences at Mount Sinai Health System., Director, Epic Clinical Applications, 01/01/08, 12/31/11, Promoted to lead management of multiple applications, including Epic CPOE, Clinical Documentation, Emergency Department (ASAP), Pharmacy (Willow), and HIM for 1100 bed inpatient facility., Spearheaded the development of a clinical informatics department for the institution with the identification and training of 20 RN’s with varied backgrounds that eventually moved to the CMIO and became a formal division within IT., Oversaw multiple implementation and support teams engaged in set-up, administration, and maintenance of Epic Care Ambulatory applications., Served as point of escalation and capitalized on personal healthcare and IT knowledge to overcome obstacles and drive completion of projects and tasks., Ensured long-term, dynamic development of mission critical systems by spearheading post-deployment support based around strong governance and optimizing overall application structure., Designed and executed a management training program with the assistance of an organizational development consultant to strengthen the management skills within the team and ensure a stable team structure for the implementation of Epic across the system., Created a tiered career ladder for analysts to improvement employee engagement and career growth within the team., Aligned system functionality with core measures and value-based purchasing as part of partnering with executive leadership on quality assurance and continuous performance improvement., Led project efforts from inception to closure by overseeing project coordination, software change control, requirements gathering, user acceptance testing, end-user training, and troubleshooting., Minimized clinical impact and maximized user satisfaction of system upgrade while guiding team through project phases., Manager, Epic Applications, 01/01/07, 12/31/08, Steered transitional integration of EMR system into the overall workflow while managing all aspects of project, including detailed planning of rollouts for each clinical area., Ensured high quality deployments across multiple integration projects by cultivating and nurturing strong interpersonal relationships with clinical leadership and guiding project team throughout implementation process., Operations Analyst, 01/01/05, 12/31/07, Saved $10M on $40M EMR project by assembling and leading internal team versus contracting with outside vendor., Pioneered new EMR system at first 3 clinical areas by leading entire implementation and user-acceptance processes., Supported 30 attending physicians, 120 residents, and 60K patient visits yearly while leading largest site rollout.
• Cap Gemini, 01/01/03, 12/31/05, Senior Consultant, Delivered healthcare and IT consulting expertise across wide range of multi-million-dollar projects requiring top-level leadership and guidance at all phases., Consistently partnered with clients to establish standards for project planning tasks and documentation of workflows to ensure systematic changes and smooth transitions., Achieved efficiency goals for ER department by mapping workflows and leading decision-makers through process of optimizing operations using IDX Care Cast system., Supported urban emergency department with EMR system by spearheading a project for Epic Inpatient and Emergency Department, including designing, developing, validating, and facilitating training.
• State University of New York at Stony Brook, School of Health Technology and Management, 01/01/20, 12/31/21, Clinical Assistant Professor, Responsible for the development and delivery of a course in Biomedical and Health Informatics as part of the master’s in health informatics curriculum., Developed content including lectures and assignments for a group of 30 students as an introductory course on health informatics.
• John’s Hopkins University, 01/01/13, 12/31/13, Interim Instructor, Collaborated with senior faculty and experienced staff to revamp and instruct a course on human factors in health information technology., Held for weekly discussions as well as instructions on projects for completion for a mixed group of clinicians over an 8-week online course.