Kenneth Kreidell-Coil
O'Fallon
Summary
United States Army Veteran with a professional background combining years of military experience, information technology integration & implementation, customer support, and staff management. After transitioning from the miliary, I shifted drive to utilize my unique, knowledgeable, and disciplined background to service and support both customers and co-workers. I am a detail-oriented professional with experience in end-user support, inventory management, integration of new technology into the workplace, Microsoft Office suite and utilization of support ticketing software. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service/Support Technician
BuildingPoint Mid-America
04.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through various troubleshooting tasks.
- Configured laptops, cell phones, software, and work station setups for employees.
- Created support documentation, troubleshooting guides, and training materials for new employees.
- Trained users on how to operate components and systems.
- Created and utilized ticketing systems to manage and process support actions and requests.
- Received certification to service highly advanced construction technology.
IT SUPPORT COORDINATOR
ATB Technologies
03.2021 - 01.2023
- Coordinated end user support with Help Desk Technicians
- Managed physical inventory for computers and associated equipment
- Created, monitored, and resolved support tickets with Help Desk
- Worked with end users on-site and in remote environments
- Created Purchase Orders and implemented new equipment into the environment
- Processed new hires, staff changes, and terminations in Active Directory, Microsoft 365 Admin Center and physical equipment deployment/return
- Guided new staff on equipment they are receiving, device functionality and support methods
- Managed company assigned desk and cell phones, end user phone support, cellular reception support, and data management in migration or removal
WAREHOUSE ASSOCIATE
Top Shop Auctions
07.2020 - 11.2020
- Greeted customers and guided them throughout a warehouse setting
- Fulfilled orders and completed transactions in face to face interactions
- Stayed knowledgeable and up to date on a frequently changing inventory
- Aided in the selection and acquisition of new inventory via business outreach
- Maintained a sanitary workplace during a pandemic
- Responsible for handling a high volume of inbound customer requests per day
MULTICHANNEL TRANSMISSIONS SYSTEMS OPERATOR - Maintainer
United States Army
03.2015 - 11.2018
- Provided leadership and guidance to 17 personnel
- Led Tactical Network Team to be one of the most efficient and effective teams in the military
- Responsible for the handling and maintenance of high-budget state of the art military technological equipment
- Engineered and implemented tracking systems for senior leadership to have immediate visibility to statuses of open issues
- Cross trained all employees to be able to take on any role that could be asked of them
- Tracked usage of government cellular devices to maintain connectivity and the flow of information
- Expertly operated and serviced some of the most expensive vehicles and electronics in the United States military
- Mentored employees on effective leadership skills, and how to utilize them properly
- Illustrated flow charts for employees to become more efficient in their own day-to-day tasks
- Increased Productivity among working force and decreased flaws in work
CUSTOMER SERVICE ASSOCIATE
Honey Baked Ham
04.2012 - 02.2015
- Managed Inventory and quality control during busy holiday seasons
- Curated specific products to match the wants and needs of the customer
- Provided detailed explanations and extensive knowledge of the products being sold
Education
HIGH SCHOOL DIPLOMA -
O'Fallon Township High School
O'Fallon, IL05.2014
Skills
- First Line IT Support
- Software management
- Ticket management
- User training expertise
- Repair expertise
- Productivity software
- Graphic design
- Data Management
- Concise communications
- Training information creation
Certification
- Trimble S Series Service Certification, Dayton, OH
- HP SitePrint Technician Certification, Alpharetta, GA
- Trimble Train the Trainer Certification, St. Louis, MO
- Basic Combat Training, Fort Jackson, SC
- Multichannel Transmissions Systems Operation Maintainer, Augusta, GA
- Combat Lifesaver Course, Colorado Springs, CO
- Equal Employment Opportunity (EEO) Training, Colorado Springs, CO
- CompTIA IT Fundamentals, Colorado Springs, CO
- Management & Leadership Course, O'Fallon, IL
Clearance
Active Secret Security Clearance, previously held Top Secret-SCI Security Clearance
Timeline
Service/Support Technician
BuildingPoint Mid-America
04.2023 - Current
IT SUPPORT COORDINATOR
ATB Technologies
03.2021 - 01.2023
WAREHOUSE ASSOCIATE
Top Shop Auctions
07.2020 - 11.2020
MULTICHANNEL TRANSMISSIONS SYSTEMS OPERATOR - Maintainer
United States Army
03.2015 - 11.2018
CUSTOMER SERVICE ASSOCIATE
Honey Baked Ham
04.2012 - 02.2015
- Trimble S Series Service Certification, Dayton, OH
- HP SitePrint Technician Certification, Alpharetta, GA
- Trimble Train the Trainer Certification, St. Louis, MO
- Basic Combat Training, Fort Jackson, SC
- Multichannel Transmissions Systems Operation Maintainer, Augusta, GA
- Combat Lifesaver Course, Colorado Springs, CO
- Equal Employment Opportunity (EEO) Training, Colorado Springs, CO
- CompTIA IT Fundamentals, Colorado Springs, CO
- Management & Leadership Course, O'Fallon, IL
HIGH SCHOOL DIPLOMA -
O'Fallon Township High School
Similar Profiles
Emilys NelmsEmilys Nelms
Certified Nursing Assistant at Presbyterian Manors of Mid-AmericaCertified Nursing Assistant at Presbyterian Manors of Mid-America
Amber GreenAmber Green
Closing Specialist at Farm Credit Mid-AmericaClosing Specialist at Farm Credit Mid-America
Sonny NemitzSonny Nemitz
Senior Project Manager at Garaga, MId-America FacilitySenior Project Manager at Garaga, MId-America Facility