Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth LaFaver Jr

Sault Sainte Marie,MI

Summary

Dynamic Service Technician with a proven track record at Kewadin Casino, excelling in installation and repair. Recognized for enhancing customer satisfaction through effective communication and troubleshooting skills. Committed to preventive maintenance, achieving optimal equipment performance while ensuring safety and compliance. Adept at managing service reports and fostering strong client relationships.

Knowledgeable service technician with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.

Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.

Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

24
24
years of professional experience

Work History

Service Technician

Dynamic Gaming Solutions
08.2023 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.

Slot Technician

Kewadin Casino
05.2001 - 07.2023
  • Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
  • Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
  • Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
  • Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
  • Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
  • Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
  • Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
  • Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
  • Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
  • Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
  • Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
  • Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
  • Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
  • Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
  • Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
  • Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
  • Adjusted [Type] and [Type] electronic and electro-mechanical equipment to verify maximum efficiency.
  • Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
  • Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
  • Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
  • Conducted routine inspections to verify compliance with gaming control.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Provided technical support during special events or promotions that required additional or modified gaming equipment.
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
  • Reset and refilled slot machines with tickets and money.
  • Monitored customers and searched for violations of gaming regulations and casino policies.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Informed security personnel and supervisors of problems, violations or irregularities.
  • Explained game instructions and rules to customers.
  • Maintained familiarity with games and with strategies or tricks used by cheaters.
  • Interacted with casino customers by answering questions, addressing concerns and handling escalations.

Education

GED -

Sault Alternative
Sault Ste. Marie, MI
05.1996

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Power tool proficiency
  • Repair techniques
  • Documentation and reporting
  • Equipment troubleshooting
  • Diagnostic testing
  • Professional and courteous
  • Heavy lifting
  • Service reports
  • Mechanical aptitude
  • Quality assurance
  • Hand tool expertise
  • Diagnostics expertise
  • Customer relationship management
  • Operating test equipment

Timeline

Service Technician

Dynamic Gaming Solutions
08.2023 - Current

Slot Technician

Kewadin Casino
05.2001 - 07.2023

GED -

Sault Alternative