Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Timeline
Generic

Kenneth R Landowski

Mesa,AZ

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Support Supervisor

Time Management Systems
Sioux City, IA
01.2024 - 08.2024
  • Provided on-the-job coaching and guidance to support staff members as needed.
  • Ensured compliance with company policies and procedures regarding customer service protocols.
  • Actively listened to customers' needs in order to identify potential solutions that could be used going forward.
  • Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
  • Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
  • Assisted customers with technical issues, troubleshooting problems in a timely fashion while maintaining high standards of quality control.

Client Services Director

Time Data Systems, Inc.
Scottsdale, AZ
03.2000 - 12.2023
  • Streamlined account application processes to improve operational productivity and offer quality service.
  • Attended to daily client service requests and provided support.
  • Identified and developed new business opportunities through client contracts.
  • Assisted in risk assessment and mitigation activities and promptly resolved service issues.
  • Followed up on client leads, managed client applications and onboarded new clients.
  • Managed client complaints with high level of professionalism and competence.
  • Attended educational trainings and workshops for professional growth.
  • Maintained client files, compiled reports and organized company resources.
  • Identified and implemented improvements to enhance client relationships.
  • Established expectations for deliverables and oversaw adherence to client contract requirements.
  • Analyzed resource levels, productivity and efficiency to maintain appropriate level of staff for service exceeding client expectations.
  • Crafted training materials to instruct employees on new offerings and feature details in addition to delivering constructive feedback and presenting new processes.
  • Determined training objectives and monitored team performance to refine training methods and content.
  • Managed support organization's daily operations by communication and set expectations with staff.
  • Devised adjustments to procedures and policies to support top-tier service delivery.
  • Aided product development and management efforts by relaying client feedback to CFO and Sales VP.
  • Hired and oversaw support team to propel business operations and boost service level delivery.
  • Consulted clients to discuss business needs for Workforce Management.

Computer Technician

MicroAge
Tempe, AZ
06.1998 - 03.2000
  • Translate build orders into production units
  • Ensure Operating Systems on all production units met Microsoft operating parameters
  • Meet high customer expectations and demanding delivery schedules
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Built and repaired PCs and Laptop computers according to schedule.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.

United States Navy Washington D.C
01.1990 - 01.1993
  • Aviation Ordnanceman
  • Rank: E-5

Education

Associate of Occupational Studies Degree - Personal Computer /Network Technology

Al Collins Graphic Design School
Tempe, AZ
02.2000

General Studies

College of The Redwoods
Eureka, CA
01.1990

Skills

  • Customer Support and Assistance
  • Effective Customer Communication
  • Friendly, Positive Attitude
  • Team Management
  • Reliable & Trustworthy
  • Training & Development
  • Problem Resolution
  • People Skills
  • Microsoft Office

Certification

  • Attendance on Demand, Attendance on Demand, Inc - 2012
  • Attendance Enterprise, Infortonics, Inc - 2004
  • Attendance Professional, Infotronics Inc - 2000
  • Attendance 4 Windows, Infortronics Inc -2000
  • Novatime 1000, 2000, 3000, Novatime 2002
  • A+ Certified Technician 1999

Hobbies and Interests

  • Family
  • Sports
  • Music
  • Gaming
  • Travel

Timeline

Support Supervisor

Time Management Systems
01.2024 - 08.2024

Client Services Director

Time Data Systems, Inc.
03.2000 - 12.2023

Computer Technician

MicroAge
06.1998 - 03.2000

United States Navy Washington D.C
01.1990 - 01.1993

Associate of Occupational Studies Degree - Personal Computer /Network Technology

Al Collins Graphic Design School

General Studies

College of The Redwoods

Similar Profiles

CREATE PROFILE
Kenneth R Landowski