Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Laureano

Deltona,FL

Summary

Skilled Automotive Technician with a proven track record at Seminole Toyota, adept in diagnosing and resolving complex issues and delivering exceptional customer service. Expert in Toyota vehicles, ASE certified, and EPA 609 compliant. Demonstrated leadership in training staff and enhancing operational efficiency. Combines technical proficiency with strong interpersonal skills to exceed employer expectations.

Overview

6
6
years of professional experience

Work History

Automotive Technician

Seminole Toyota
Sanford, FL
08.2021 - Current
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Reviewed work orders and discussed with supervisors.
  • Planned work procedures using charts, technical manuals and experience.
  • Resolved complex automotive issues by troubleshooting various components within the system.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Conducted test drives before and after repair services.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

CSA

Mister Car Wash
Deltona, FL
09.2018 - 08.2021
  • Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Sold or recommended products or services to suit client needs.
  • Consulted with customers regarding needs and addressed concerns.

Education

TACT Completion - Automotive

Toyota Apprentice Career Training
Jacksonville, FL
12-2023

Automotive Service Technology - Automotive

Daytona State College
Daytona Beach, FL
05-2023

Skills

  • Toyota Expert Technician
  • A1-A8 ASE Certified
  • L1 ASE Certified
  • EPA 609 Certified
  • All Safety training required by employer
  • Customer Communication
  • Hybrid experience
  • De-escalating dissatisfied customers
  • Team Collaboration

Timeline

Automotive Technician

Seminole Toyota
08.2021 - Current

CSA

Mister Car Wash
09.2018 - 08.2021

TACT Completion - Automotive

Toyota Apprentice Career Training

Automotive Service Technology - Automotive

Daytona State College

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Kenneth Laureano