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Kenneth Lavender
Missoula,MT
Summary
Results-driven person with over 6 years of experience in retail management, public relations and political affairs. Proficient in technical software applications, adept at handling customer inquiries, managing financial transactions, and resolving complaints effectively. Committed to delivering exceptional service and fostering positive customer experiences while leveraging strong time management skills. Actively engaged in both volunteer work and self-directed learning in the political and corporate worlds.
Overview
6
6
years of professional experience
Work History
Campaign Manager
Democratic Party of Montana
Missoula, MT
04.2024 - 11.2024
- Fundraised and networked with party donors to meet monetary goals.
- Verified and updated account information to keep details current.
- Worked with vendors to maintain strong relationships and negotiate contracts.
- Directed volunteer teams and made proactive changes to maximize effectiveness.
- Drafted messaging for press releases that highlighted successes achieved through implementing specific strategies during a campaign period.
- Monitored the progress of campaigns and provided regular updates on performance metrics.
- Devised grassroots campaigns to mobilize popular support for candidate and policies.
Student Administrator
University of Montana Campus Dining
Missoula, MT
11.2022 - 03.2024
- Developed and maintained student records in a database system.
- Created and distributed informational materials regarding policies, procedures, and deadlines to students.
- Provided general administrative support to staff members, including maintaining a filing system for documents, preparing reports on projects for management review, managing office supply inventory, performing data entry into computer databases from paper documents, monitoring emails, sorting mail, and distributing correspondence accordingly.
- Developed spreadsheets to track project progress, budgets, and other related data.
- Resolved conflicts between faculty members or staff members involving student issues.
- Aided students in accessing and utilizing various support services and programs.
- Recruited, trained, and evaluated staff and recommended personnel actions for programs and services.
- Reviewed and evaluated programs for compliance with state, local, and federal regulations.
Campus Campaign Coordinator
Monica Tranel Campaign
Missoula, MT
08.2022 - 11.2022
- Recruited and trained volunteers for campus campaigns.
- Solicited donations from alumni, corporations, foundations, and other potential donors and created a database of contacts for future outreach efforts.
- Organized meetings with student organizations to discuss upcoming campaign initiatives.
- Coordinated logistics for campus events related to the campaign and developed marketing strategies to promote events on campus.
- Conducted research on best practices in campus-based campaigning and collected data from surveys to measure the effectiveness of campaigns
- Compiled reports summarizing successes, challenges, and opportunities related to campus campaigns and researched relevant policies at universities across the country that pertain to student activism.
Elections and Campaigning Coordinator
Operation Win at Door
Missoula, MT
05.2022 - 08.2022
- Distributed pamphlets and other informational literature about political candidates.
- Pursued existing and potential voters by phone, email, and text to generate leads and gain votes.
- Studied geographic and demographic areas to identify potential voters and increased door-to-door numbers.
- Used coordination and planning skills to achieve results according to schedule.
- Took notes on field examinations and specific case details, updated databases, and produced reports outlining results of voter intentions.
- Maintained calendars of upcoming events, meetings, and deadlines.
Volunteer
MontPRIG
Missoula, MT
01.2022 - 05.2022
- Helped program leadership with planning and fundraising responsibilities, helped organize and manage events and projects, encouraged donations to community fundraising events and campaigns, and supported engaging, fun events by helping with organization and planning.
- Met with other volunteers and program leaders to discuss new services.
- Engaged in community outreach to support the program's mission.
- Spoke with community organizations to further drive outreach efforts and highlight program successes
Food Service Worker
Providence Health & Services
Missoula, MT
12.2021 - 05.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company, maintained clean, trash-free workspaces to maximize productivity and safety, sanitized dining ware and kitchen equipment according to health code standards, prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Learned other teammates' work tasks to train as backup.
Political Activist and Corporate Consulting
Self Employed
Missoula, MT
07.2021 - 12.2021
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for the public and collaborated with community organizations in other regions to support statewide and national outreach initiatives.
- Facilitated meetings with elected officials to discuss legislative issues, as well as facilitating stakeholder meetings to align business objectives and strategies by conducting interviews with key stakeholders to identify needs and expectations for successful project completion.
- Conducted research, gathered information from multiple sources, including interviewing members of specific populations to understand and document issues, and presented results.
- Identified issues, analyzed information, and provided solutions to problems, including conducting risk assessments and developing mitigation strategies to protect business interests.
Customer Service Cashier-Backup Manager/Sales Management Trainee
Walmart
Missoula, MT
01.2021 - 07.2021
- Monitored self-checkout systems and provided assistance or intervention where required by processing accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Created internal control of day-to-day transactions and punctually opened and closed business, including counting money in drawers at the beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by providing product expertise, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Customer Service Associate
Lowe's
Missoula, MT
08.2020 - 01.2021
- Provided primary customer support to internal and external customers, informed customers about special promotions, provided detailed information for various products, and completed and processed paperwork for new and existing customers needing specialized assistance.
- Coordinated efficient product deliveries to meet customers' demands, including personalizing approaches and package offerings based on customer-stated desires,
- Attended to customer complaints and processed product return or replacement requests, processed customer payments, generated bills, and filled out warranty cards.
Education
Bachelor of Arts - Political Science
The University of Montana
Missoula, MTBachelor of Arts - Pre-Law And Public Policy
Grand Canyon University
Phoenix, AZSkills
- Retail Merchandising
- Partnership Development
- Product Knowledge
- Customer Assistance
- Interpersonal Communication
- Collaborative
- Flexible
- Media Relations
- Adaptability
- Leadership
- Analytical Skills
- Investigation Skills
- Policy and Procedure Development
- Policies and Procedures Implementation
- Staff Development
- CRM Management
- Fundraising and Donor Building
- Marketing and Sales
- Partnership Management
References
References available upon request.
Interests
Opinion/column writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Campaign Manager
Democratic Party of Montana
04.2024 - 11.2024
Student Administrator
University of Montana Campus Dining
11.2022 - 03.2024
Campus Campaign Coordinator
Monica Tranel Campaign
08.2022 - 11.2022
Elections and Campaigning Coordinator
Operation Win at Door
05.2022 - 08.2022
Volunteer
MontPRIG
01.2022 - 05.2022
Food Service Worker
Providence Health & Services
12.2021 - 05.2022
Political Activist and Corporate Consulting
Self Employed
07.2021 - 12.2021
Customer Service Cashier-Backup Manager/Sales Management Trainee
Walmart
01.2021 - 07.2021
Customer Service Associate
Lowe's
08.2020 - 01.2021
Bachelor of Arts - Political Science
The University of Montana
Bachelor of Arts - Pre-Law And Public Policy
Grand Canyon University
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