Kenneth Lewin
Skokie,IL
Summary
Proven track record in enhancing customer satisfaction and loyalty at Marshall Pierce Co., leveraging exceptional customer service and inventory management skills. Expert in engaging diverse customers and maintaining store organization, significantly boosting sales. Demonstrates adaptability, professionalism, and a commitment to excellence, ensuring a positive shopping experience.
Overview
52
52
years of professional experience
Work History
Jewelry Sales Associate
Marshall Pierce Co.
09.2009 - 06.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Jewelry Sales Associate
Goldin Jewelers
01.1970 - 09.2009
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Education
Accounting And Business Management
Roosevelt University
Chicago, ILSkills
- Building rapport
- Exceptional customer service
- Store maintenance
- Loss prevention strategies
- Brand representation
- Inventory Management
- Customer Assistance
- Store Organization
- Adaptability and Flexibility
- Professionalism
- Excellent Written and Verbal Communication
- Flexible Hours
- Positive Customer Engagement
- Team Leadership
- Attention to Detail
- Team Collaboration
- Store Policies and Procedures
- Engaging with Diverse Customers
- Multitasking Abilities
- Decision-Making
Timeline
Jewelry Sales Associate
Marshall Pierce Co.
09.2009 - 06.2022
Jewelry Sales Associate
Goldin Jewelers
01.1970 - 09.2009
Accounting And Business Management
Roosevelt University