Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Lewis Jr.

Tampa

Summary

Achieved operational excellence at Spectrum by enhancing customer satisfaction and streamlining claim processes. Demonstrated expertise in Standard Operating Procedures and Software Knowledge, while fostering teamwork and identifying fraud, significantly protecting company assets. Skilled in scheduling management, my approach is proactive and achievement-focused, ensuring efficient resolution and operational improvements. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

OCS 1

Spectrum
02.2023 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.

Insurance Claims Adjuster

Allcat Claims
11.2021 - 09.2022
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
  • Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.

Insurance Claims Adjuster

Heritage Insurance
07.2018 - 10.2021
  • Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
  • Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.

Education

Bachelor of Science - Community And Human Services

SUNY Empire State College
Saratoga Springs, NY
06.2009

Skills

  • Standard Operating Procedures
  • Operational Excellence
  • Scheduling Management
  • Software Knowledge

Timeline

OCS 1

Spectrum
02.2023 - Current

Insurance Claims Adjuster

Allcat Claims
11.2021 - 09.2022

Insurance Claims Adjuster

Heritage Insurance
07.2018 - 10.2021

Bachelor of Science - Community And Human Services

SUNY Empire State College
Kenneth Lewis Jr.