KENNETH L. JORDAN
Summary
Experienced leader with over 18+ years of expertise in implementing and managing maintenance programs for large enterprise properties. Skilled in planning, supervising, and utilizing systems to optimize operations and enhance property performance. Adept at budgeting, project management and effectively managing tasks to successful completion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Maintenance Manager
Avalon Walnut Ridge 1&2 - Eaves Walnut Creek
08.2021 - Current
- Successfully manage the operation and maintenance of 1700 units, ensuring optimal functionality and tenant satisfaction
- Facilitate weekly team meetings for 20 direct reports, to promote effective communication, address concerns, and foster a collaborative work environment
- Supervise and coach 20 direct reports and designed shared resource structure across all communities to ensure readiness and limit service interruptions
- Lead the hiring process for maintenance staff, conducting interviews, assessing qualifications, and making strategic hiring decisions to build a skilled team
- Work closely with three office partners to coordinate and align maintenance activities, ensuring seamless operations and efficient workflow
- Conduct all annual state-required inspections, adhering to regulatory guidelines and keeping compliance with safety and quality standards
- Provide oversight of daily maintenance operations, including troubleshooting, repairs, and preventative maintenance, to minimize downtime and maximize equipment and facility performance
- Train and develop team members, fostering a culture of continuous learning and professional growth, resulting in increased productivity and employee engagement
- Identify opportunities for process improvement and implement new procedures to streamline operations, increase efficiency, and reduce costs
- Proactively manage maintenance budgets, monitor expenses, and implement cost-saving measures while maintaining ambitious standards of quality and service
- Foster strong relationships with vendors and contractors, ensuring timely and cost-effective procurement of necessary supplies and services
- Implement preventive maintenance programs to extend the lifespan of equipment and facilities, reducing the need for reactive repairs and minimizing downtime
- Develop and maintain comprehensive documentation and records related to maintenance activities, inspections, repairs, and equipment inventory
Senior Maintenance Manager
Avalon Public Market
03.2019 - 08.2021
- Successfully completed the lease-up of 289 units, ensuring efficient operations
- Collaborated with Avalon construction and subcontractors, coordinating schedules and ensuring quality construction and maintenance work
- Conducted thorough unit and amenity space inspections, ensuring readiness and acceptance according to established standards
- Attended weekly asset team meetings, providing updates on maintenance operations, and collaborating with cross-functional teams
- Led the hiring process for maintenance staff, assessing qualifications, conducting interviews, and making strategic hiring decisions to build a skilled and dependable team
- Collaborated closely with office partners and leasing teams, ensuring smooth move-ins and resolving maintenance-related issues for residents
- Oversaw the purchase and setup of all maintenance shop equipment, ensuring the availability of necessary tools and resources for efficient operations
- Established comprehensive Operations & Maintenance (O&M) manuals, providing clear guidelines and procedures for maintenance activities
- Conducted all annual state-required inspections, maintaining compliance with regulations and ensuring the safety and quality of the property
Sr. Maintenance Manager
Avalon Dublin Station 2&3
10.2015 - 03.2019
- Managed maintenance operations for multiple properties with 709 units, including the coaching and professional development of direct reports
- Oversaw the successful lease-up of Dublin Station III
- Implemented a recycling program across multiple locations, resulting in monthly revenue savings of $15,000 and reducing man hours by 60-80 per week
- Assisted in developing and maintaining the annual maintenance operating budget within acceptable guidelines
- Conducted cost benefit analyses, created variance reports, P & L statements, Unit Turn reports, planned maintenance reports, and communicated key performance indicators (KPIs)
- Executed projects and obtained competitive bids for best pricing, prepared contracts for new agreements
- Implemented best practices to streamline the work order follow-up program
- Established and nurtured vendor relationships, negotiated contracts, and maintained quality control through robust process controls and quality plans
- Monitored and audited renovation projects to ensure on-time completion
- Ensured prompt resolution of all Customer Service requests to maintain high satisfaction ratings
- Maintained top Net Promoter Scores (NPS) for move-in (67%), mid-lease (62%), and move-out (65%)
- Collaborated closely with engineering to align maintenance policies with guidelines
- Conducted group meetings and presentations to enhance team communication on property-related matters and initiatives
- Resolved escalations and addressed employee relation issues concerning staff
- Responded to insurance audit inquiries as required by the risk management department
- Managed in-residential warranty work to ensure completeness
- Handled the warranty claim process with internal customers and vendors
- Controlled warranty costs through effective negotiations in accordance with agreements
Skills
- Project Management
- Training & Development
- Operational Planning
- Process Improvement Optimization
- Scheduling & Logistics
- Resource Allocation
- Customer Relations
- Hiring Processes
- Complex Problem Solving
- Office Management
- Program Management
- Root Cause Analysis
- Compliance Assessment & Training
- Training & Curriculum Development
- Risk Management & Mitigation
- Quality Assurance & Control
- Health & Safety Compliance
- Technical Knowledge
- Program Evaluations & Enhancement
- Relationship Management
- Work Performance Improvement
- MS Office Suite
Certification
- C.P.O. Certified
- Total Quality Management Certification
- Regulatory Compliance Practices Certification
- Equal Employment Opportunity Certification
- OSHA Compliance Certification
- Fair Housing Certification
Awards And Accolades
- 2021 WOW Award
- 2019 Collaboration Award
- 2018 Outstanding Leadership Award
- 2017 Innovation Award
- 2017 NPS Leader Award
- 2016 Effective Partnership Award
- 2016 Operations Excellent
- 2015 Maintenance Excellence
- 2014 Lease Up Excellence
Timeline
General Maintenance Manager
Avalon Walnut Ridge 1&2 - Eaves Walnut Creek
08.2021 - Current
Senior Maintenance Manager
Avalon Public Market
03.2019 - 08.2021
Sr. Maintenance Manager
Avalon Dublin Station 2&3
10.2015 - 03.2019
- C.P.O. Certified
- Total Quality Management Certification
- Regulatory Compliance Practices Certification
- Equal Employment Opportunity Certification
- OSHA Compliance Certification
- Fair Housing Certification
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