Summary
Overview
Work History
Education
Skills
Community Service
Timeline
background-images

Kenneth Sellards

Summary

Seasoned Service Manager adept in customer service management and workplace safety with a proven track record at Mountain Auto and Marine. Mastered staff supervision and relationship building, ensuring customer loyalty and operational efficiency. Skilled in work planning, I excel in driving team performance and service excellence.

Knowledgeable [Desired Position] with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Overview

8
8
years of professional experience

Work History

Service Advisor

Noller Supercenter
07.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Sales Associate

Lowe's
01.2024 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Ferguson
01.2022 - 03.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Manager

Mountain Auto & Marine
09.2017 - 10.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Associate of Arts - visual Communications

Al Collins School of Graphic Design
01.2001

Skills

  • Web Development
  • Business Relationship Management
  • Business Development
  • Account Management
  • Presentation Skills
  • Client Training
  • IT Product Knowledge
  • Sales Monitoring
  • Customer Relationship Management
  • Contract Negotiation
  • Follow-up Skills
  • Marketing Strategy Development
  • Market Analysis
  • Targeted Marketing Campaigns
  • Prospecting
  • Technical Needs Analysis
  • Cost-effective Solutions
  • Telemarketing
  • Direct Mail
  • Operations Management
  • Employee Training
  • Customer Service Resolution
  • Collaboration
  • Process Development
  • Nuclear Systems Knowledge
  • Hardware Knowledge
  • Software Knowledge
  • Peripheral Knowledge
  • Multitasking and organization
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Team player mentality

Community Service

Football Coach, Little Guy, High School and Jr High, Kalispell, MT, 01/01/06, 05/01/22, Communicated regularly with parents about their child's progress as well as any disciplinary issues that may arise., Organized practices to refine player skill and strategy execution., Promoted sportsmanship by coaching players to respect one another and opponents., Developed strategies to improve game performance by studying opponents' tactics and strengths and weaknesses of own team members., Held film review with team for identifying areas of improvement., Planned and implemented effective training sessions to develop players' technical, tactical, physical and mental skills., Implemented innovative coaching methods that resulted in improved team morale and increased confidence amongst players., Coached teams in competitive football matches, including pre-match preparation and post-match analysis., Collaborated with school administrators on scheduling practices, competitions and special events.

Timeline

Service Advisor

Noller Supercenter
07.2024 - Current

Sales Associate

Lowe's
01.2024 - 06.2024

Sales Associate

Ferguson
01.2022 - 03.2024

Sales Manager

Mountain Auto & Marine
09.2017 - 10.2020

Associate of Arts - visual Communications

Al Collins School of Graphic Design

Similar Profiles

CREATE PROFILE
Kenneth Sellards