Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Luiggi

22574 Raspberry Lane,CA

Summary

Dedicated professional with over 7 years of experience in technology and client-facing roles, bringing a wealth of expertise in API development, project execution, and process optimization. Aspiring to join Stripe as a Technical Account Manager to enhance user relationships, streamline technical operations, and contribute to the company's mission of expanding the global economy.

Overview

8
8
years of professional experience

Work History

API Development & Customer Success Manager

Dexcom
San Diego, CA
11.2018 - Current
  • Engineered the partner onboarding process through Jira and Zendesk, significantly improving partner experience and operational efficiency.
  • Identified gaps in team hand-off processes, devising new procedures using Lucid Charts to facilitate smoother transitions and enhance cross-team collaboration.
  • Oversaw monthly, quarterly, and annual API data metrics, contributing to strategic decision-making and product enhancements.

Operations Engineer

Airbnb
San Francisco, CA
11.2017 - 11.2018
  • Delivered crucial API technical consultation, ensuring seamless integration and optimal performance across platforms.
  • Spearheaded Q&A testing and utilized tools like Postman, Jira, and Zendesk to diagnose and resolve issues effectively.
  • Orchestrated cross-functional team efforts to integrate new partner platforms, facilitating seamless global expansions and enabling key partners to leverage Airbnb's full suite of services and features.

Automation, Tools & API Software Engineer

Hewlett Packard Enterprise
Fremont, CA
12.2015 - 11.2017
  • Led the creation and management of team deadlines and tasks.
  • Innovated UI Web designs using Django and Bootstrap and developed a database in a Red Hat Linux environment to support IT and lab-sustaining departments.
  • Managed database operations and the creation of performance tools, streamlining R&D lab engineering support and improving system reliability.

Education

Some College (No Degree) - Computer Science

De Anza College
Cupertino, CA

Skills

  • API Development & Onboarding
  • Project Management & Process Optimization
  • Technical Consultation & Troubleshooting
  • Proficiency in SQL, Python, Django, Red Hat Linux, Lucid Charts
  • Strong written and verbal communication skills
  • Adept in relationship management and customer-facing engagements

Timeline

API Development & Customer Success Manager

Dexcom
11.2018 - Current

Operations Engineer

Airbnb
11.2017 - 11.2018

Automation, Tools & API Software Engineer

Hewlett Packard Enterprise
12.2015 - 11.2017

Some College (No Degree) - Computer Science

De Anza College

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