Kenneth Lynn II
Collinsville
Summary
Dynamic customer service professional with a proven track record at Scott Main Exchange, recognized for enhancing customer satisfaction through effective problem resolution and exceptional service. Skilled in cash handling and building rapport, I excel in collaborative teamwork and thrive under pressure, consistently driving operational excellence and fostering positive client relationships. While working at Scott I have received 4 Associate Rewards which I am very proud to have gotten. My attendance record speaks for itself. If needed, I will be there.
Overview
45
45
years of professional experience
Work History
Customer Service Teller
Scott Main Exchange
09.2021 - Current
- Collaborated with other departments to resolve customer issues quickly and effectively, enhancing overall satisfaction rates.
- Achieved recognition for outstanding performance from both peers and management, inspiring others in pursuit of excellence.
- Supported branch management in achieving operational excellence through proactive identification of areas for improvement.
- Provided valuable feedback to leadership regarding potential process improvements that could enhance overall efficiency.
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
- Assisted in training new tellers, sharing knowledge of best practices for efficient service delivery.
- Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
- Maintained friendly and professional customer interactions.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled complex customer inquiries with professionalism, demonstrating thorough knowledge of products and services.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
Truck Driver
Beelman
02.2004 - 03.2021
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Dropped and hooked trailers and changed configuration of equipment.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Restaurant Management
Houlihans Restaurant , Marriott Hotel, Tripps Restaurant, (some Others)
01.1981 - 01.2004
- Collaborated with restaurant management to design successful promotions and special events that increased customer traffic.
- Oversaw budget preparation and financial reporting processes in conjunction with restaurant management.
- Assisted with ordering ingredients from vendors, ensuring freshness and quality while adhering to budget limitations set by the restaurant management team.
- Supported restaurant management in achieving a positive work environment through proactive assistance with server tasks and consistently demonstrating professionalism during shifts.
- Attended industry conferences and workshops to stay up-to-date on current trends in cuisine and restaurant management practices.
- Collaborated with restaurant management to develop seasonal menus that showcased culinary creativity and regional flavors.
- Supported restaurant management in inventory control by consistently monitoring stock levels and reporting discrepancies.
- Oversaw financial management of the service station, including budgeting, cost control, and revenue tracking.
- Excelled in time management while simultaneously overseeing multiple projects from inception to completion.
- Assisted in budget management, optimizing resources for the success of the exchange programs.
Education
No Degree - Basic Courses
Florissant valley Community College
Florissant Mo.02-1984
Skills
- Calm under pressure
- Cash handling expertise
- Upselling services
- Client-centric approach
- Building rapport
- Financial transactions processing
- Transaction processing
- Collaborative teamwork
- Teamwork and collaboration
Timeline
Customer Service Teller
Scott Main Exchange
09.2021 - Current
Truck Driver
Beelman
02.2004 - 03.2021
Restaurant Management
Houlihans Restaurant , Marriott Hotel, Tripps Restaurant, (some Others)
01.1981 - 01.2004
No Degree - Basic Courses
Florissant valley Community College
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