Kenneth Macri
Lincoln Park,New Jersey
Summary
Dedicated professional prepared to bring extensive expertise and a results-oriented approach to deliver high standards. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent written, communication, and analytical skills; ensuring seamless operations and consistent outcomes.
Overview
16
16
years of professional experience
Work History
Specialist
Apple Inc.
Wayne, NJ
08.2025 - Current
- Provide expert guidance on software installations and configurations, ensuring seamless user experiences.
- Resolve technical issues efficiently across multiple platforms, enhancing user satisfaction and system reliability.
- Utilize tools to analyze data and recommend solutions from both a retail and hardware troubleshooting standpoint.
- Investigate products or markets to determine areas for opportunity.
- Educate clients on product features, benefits, and usage to enhance sales effectiveness.
- Promote brand awareness through engaging product demonstrations and consumer interactions.
Verification Processor
James Spence Authentication
Parsippany, NJ
05.2022 - 07.2025
- Utilized internal databases, reference materials, and industry knowledge to identify, verify, and confirm the authenticity and attributes of sports and entertainment submissions.
- Accurately imputed product-specific data into proprietary systems, including item descriptions, identifiers, and trademarks.
- Utilized an exemplar system, with over a million files, to determine authenticity of submissions through Google Spaces correspondence with lead authenticators and industry consultants.
- Collaborate with Customer Service and internal teams to resolve discrepancies between customer submission forms and received items.
- Traveled to events, conventions, and trade shows across the U.S. to assist with on-site authentication processes.
Account Manager
Bally's Corporation (Interactive Division)
Jersey City, NJ
01.2018 - 04.2022
- Managed high revenue, VIP accounts, and organized a responsible gaming spending structure for cliental.
- Streamlined internal processes for better efficiency in account management tasks with the KYC Team and NJ Gaming Commission.
- Stayed current on company offerings, market value, and industry trends.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored and analyzed client feedback to identify opportunities for growth and new branding platforms.
- Maintained accurate records of all client interactions in CRM system.
Retail Operations Planner
Delaware North
East Rutherford, US
04.2010 - 12.2017
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Ensured high level of customer service by addressing customer inquiries, resolving issues promptly, and maintaining a clean shopping environment.
- Balanced competing priorities effectively during peak seasons or promotional events to ensure optimal results across various business metrics.
- Managed daily cash handling procedures to ensure accurate accounting records were maintained at all times.
- Boosted sales revenues with targeted marketing initiatives, in-store promotions, and visual merchandising techniques.
- Established KPIs and tracked progress towards achieving organizational goals related to operations planning.
Education
Bachelor of Arts - English & Communications
Montclair State University
Montclair, NJ05.2015
Skills
- Data Migration & Organization
- Content Editing
- Informational Analysis
- POS Operating Systems
- Brand Management and Promotion
- Exceptional Written and Verbal Communication
- IOS & PC Hardware Troubleshooting and Repair
- Client Relations
PUBLICATIONS
- Http://www.inquiriesjournal.com/authors/939/kenneth-j-macri
- Https://www.nj.com/staff/KennethMacri/
Timeline
Specialist
Apple Inc.
08.2025 - Current
Verification Processor
James Spence Authentication
05.2022 - 07.2025
Account Manager
Bally's Corporation (Interactive Division)
01.2018 - 04.2022
Retail Operations Planner
Delaware North
04.2010 - 12.2017
Bachelor of Arts - English & Communications
Montclair State University