KENNETH MALONE JR
Houston,TX
Summary
Experienced IT Support Specialist with over 5 years in multi-campus environments, specializing in Python automation, AI integration, and bot development. Managed enterprise deployments and resolved complex technical challenges while building end-to-end automated systems using modern AI APIs. Pursuing an advanced IT or technical operations role centered on system reliability, infrastructure, and intelligent automation.
Overview
1
1
Certification
9
9
years of professional experience
Work History
IT Support Specialist | Campus Technician
Clear Creek Independent School District
08.2021 - Current
- Managed IT support across 5+ campuses, resolving 20+ hardware, software, and network tickets weekly for faculty and staff, ensuring seamless technology access
- Deployed and configured devices using imaging tools (SCCM/MDT) and supported Active Directory user account management
- Established and maintained technology infrastructure for multiple newly constructed school campuses, enabling effective learning environments
- Provided end-user training and technical support for Microsoft 365 and district-specific software platforms
- Oversaw inventory of 500+ devices, including laptops, desktops, and peripherals, utilizing district asset management systems for accurate tracking
Substitute Teacher
Clear Creek Independent School District
01.2020 - 01.2021
- Provided instructional support for grades K-12, ensuring adherence to school policies and guidelines.
- Implemented lesson plans for various subjects and grade levels.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to adapt curriculum materials for diverse learners.
Export Operator
Hoyer Global
01.2020 - 03.2020
- Planned efficient shipment routes and maintained comprehensive shipment records
- Managed data for international shipments, ensuring accuracy across transportation stages
- Provided customer service and coordinated cross-functional operational support
Internship / Tech Support
Fort Bend ISD
Houston, TX
01.2018 - 01.2018
- Established network connectivity for 10 district schools by configuring Ethernet and Wi-Fi workstations to enhance access to educational resources
- Implemented network switches and Cisco wireless extenders district-wide
- Supported staff with Remote Desktop client configuration and logged queries in Microsoft Office, facilitating smoother tech troubleshooting and issue resolution
- Imaged HP computers with Windows 10 operating system using standardized deployment procedures
- Installed and repaired Epson projectors, ensuring proper functionality of audio, bulb, and wiring components for effective classroom presentations
Education
Bachelor's Degree - Management Information Systems
Sam Houston State University
Huntsville, TX05-2019
High School -
Clear Brook High School
Friendswood, TX06-2014
Skills
- Active Directory : Help Desk Support : Asset Management : End-User Training
- Imaging & Deployment : Network Troubleshooting : Hardware & Software Support : Microsoft 365
- Python Development : AI / LLM Integration : Browser Automation : API & Webhook Integration
- Prompt Engineering : MCP Server Development : Multi-Agent Systems : Process Automation
- Discord API – webhook integration and automated real-time alert delivery
- REST APIs – designing and consuming data pipelines across multiple services
- AI / LLM Integration
- Prompt Engineering
- MCP Server Development
- Multi-Agent Systems
- Process Automation
- Claude API (Anthropic) – vision analysis, prompt engineering, multi-agent orchestration
- Ollama – local LLM deployment and self-improvement feedback loops
- AI Projects (Self-Developed)
- Flow Trader Precision Engine – autonomous options flow analysis bot: Python, Playwright, Claude Vision API, Discord webhooks, MCP server, Ollama, modular 5-layer architecture
- Job Research & Application Bot – automated job discovery and research pipeline using Python and Claude API
- Troubleshooting network connectivity across wired and wireless environments
- Asset Management
- AI Projects (Self-Developed)
- Flow Trader Precision Engine – autonomous options flow analysis bot: Python, Playwright, Claude Vision API, Discord webhooks, MCP server, Ollama, modular 5-layer architecture
- Job Research & Application Bot – automated job discovery and research pipeline using Python and Claude API
Certification
- Certifications & Recognition
- Microsoft Certified: C# Programming (2019) – scripting & automation
- Received a Gratitude Award from Clear Creek ISD for outstanding service and dedication
- Facilitated 60+ student participation in a bone marrow drive at Sam Houston State University
CERTIFICATIONS & ACHIEVEMENTS
Leadership & Community, Member, Sam Houston State University Football Leadership Council (2017), Head Coach, 7-on-7 Middle School Football Team – Brookside Intermediate (2014), Coached 7-on-7 Football – STE (2023), Southland Conference Champion (2016) – Sam Houston State University Football, Southland Conference Runner-Up (2015), Team Captain, 2nd Team All-District (2014), 24-5A Tackle Leader, Honorable Mention All-District (2013)
ADDITIONAL EXPERIENCE
Electrician Apprentice – ISC Constructors, L.L.C. (Lyondell) | 2017
Timeline
IT Support Specialist | Campus Technician
Clear Creek Independent School District
08.2021 - Current
Export Operator
Hoyer Global
01.2020 - 03.2020
Substitute Teacher
Clear Creek Independent School District
01.2020 - 01.2021
Internship / Tech Support
Fort Bend ISD
01.2018 - 01.2018
Bachelor's Degree - Management Information Systems
Sam Houston State University
High School -
Clear Brook High School