Kenneth Mathey
Union City,NJ
Summary
Dynamic professional with a proven track record in security and customer service, notably at GardaWorld Federal Services. Excelled in crowd management, de-escalation techniques, and team leadership, significantly enhancing safety and operational efficiency. Demonstrates exceptional integrity and critical thinking skills, ensuring a secure and positive environment for clients and patrons alike.
Overview
7
7
years of professional experience
Work History
Bouncer
Multiple Night Clubs
11.2019 - 09.2024
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
Armed Driver
GardaWorld Federal Services
01.2022 - 08.2023
- Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory requirements.
- Assisted in training new drivers, sharing best practices and safety procedures to ensure their smooth integration into the team.
- Demonstrated exceptional attention to detail while verifying shipment contents against delivery documents for accuracy.
- Improved route planning strategies using GPS navigation systems, reducing travel time and fuel consumption.
Valet Manager
Carcierge Valet
08.2019 - 12.2021
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
Lead Busser
Chart House Restaurant
03.2018 - 10.2020
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
Education
High School Diploma -
Union City High School
Union City, NJ06.2018
Skills
- Crowd control
- Physical strength
- Patience and tolerance
- Integrity and honesty
- CCTV surveillance
- Crowd management
- Self-defense techniques
- Surveillance
- Identity verification
- De-escalation techniques
- Security protocols
- Body language reading
- Assertiveness
- Customer service
- Multitasking
- Critical thinking
- Computer skills
- Patrolling
- Team leadership
Languages
Spanish
Full Professional
Timeline
Armed Driver
GardaWorld Federal Services
01.2022 - 08.2023
Bouncer
Multiple Night Clubs
11.2019 - 09.2024
Valet Manager
Carcierge Valet
08.2019 - 12.2021
Lead Busser
Chart House Restaurant
03.2018 - 10.2020
High School Diploma -
Union City High School
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