Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Kenneth McFadden

Henrico,Va

Summary

To obtain a career where I will be able to use my education as well as experience in order to enhance my knowledge and skills. Knowledgeable Assistant Administrator proficient in managing documentation, inventory and communication. Advanced skills in conflict management and problem-solving. Offering 15 years of experience in this field settings. Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Administrator

Coles Retirement Home
01.2014 - Current
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Conducted thorough research to identify potential cost-saving measures, leading to more efficient use of company resources.
  • Collaborated effectively with cross-functional teams to achieve shared objectives efficiently and within established deadlines.
  • Collected, validated, and distributed information to employees.
  • Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.

Football Coach

Mills Godwin High School
05.2017 - 12.2022
  • Held special events to promote camaraderie among teammates, families, and community members.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Mentored assistant coaches in professional development opportunities to enhance their knowledge of the sport or coaching techniques.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

Title I Tutor

Richmond Public Schools
06.2010 - 01.2017
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Interacted physically and verbally with students throughout each day.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Supervised after-school tutoring sessions, providing additional support for struggling learners as needed to foster academic success across all subject areas.

PT Sale Trainee

Fastenal
11.2013 - 06.2014
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Handled day-to-day customer or client questions via telephone or email.
  • Continuously refined course content based on feedback from trainees and evolving industry trends, ensuring up-to-date knowledge for future participants.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.

Football Coach

Glen Allen High School
01.2011 - 01.2014
  • Held special events to promote camaraderie among teammates, families, and community members.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Streamlined administrative tasks for better organization and smoother operation of the football program.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.

Event Staff

Austin's
05.2007 - 08.2009
  • Restocked concession stands with popcorn, candy and other products.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Implemented event protocols to maintain safety and security of all attendees.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.

Customer Service Associate

Dollar Tree, Inc.
05.2008 - 08.2008
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.

Customer Service Associate

Food Lion
01.2004 - 08.2006
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Science - Sports Management

Johnson C. Smith University
Charlotte, NC
08.2011

High School Diploma -

James River High School
Midlothian, VA
06.2006

Skills

  • Microsoft Office proficient
  • Strong communication and leadership skills
  • Ability to multitask
  • Works well individually or with a team
  • Quick learner
  • Recordkeeping and File Management
  • Operations Management
  • Multi-Line Phone Systems
  • File Maintenance
  • Human Resources Support
  • Team Building and Leadership
  • Payroll Processing

Certification

  • First Aid
  • CPR
  • Medication Aid
  • Notary Public
  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

Volunteer Experience

  • YMCA Flag Football Coach, Charlotte, NC, 04/2011, 05/2011
  • West Mecklenburg School Tutor, Charlotte, NC, 01/2010, 03/2010
  • Charlotte Speed, Charlotte, NC, 12/2008, 01/2009
  • Special Olympics of Virginia, Richmond, VA, 06/2004, 06/2006

References

Available upon request

Timeline

Football Coach

Mills Godwin High School
05.2017 - 12.2022

Assistant Administrator

Coles Retirement Home
01.2014 - Current

PT Sale Trainee

Fastenal
11.2013 - 06.2014

Football Coach

Glen Allen High School
01.2011 - 01.2014

Title I Tutor

Richmond Public Schools
06.2010 - 01.2017

Customer Service Associate

Dollar Tree, Inc.
05.2008 - 08.2008

Event Staff

Austin's
05.2007 - 08.2009

Customer Service Associate

Food Lion
01.2004 - 08.2006

Bachelor of Science - Sports Management

Johnson C. Smith University

High School Diploma -

James River High School

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Kenneth McFadden