Summary
Overview
Work History
Education
Skills
Basketball , weight lifting , gaming , reading and cooking.
Work Availability
Work Preference
Timeline
OfficeManager
Kenneth Miller

Kenneth Miller

Augusta,GA

Summary

Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I pride myself on my deep diving skills and my ability to lead a large group of people to not only help keep morale high but to also make sure my associates do not have any barriers throughout their shift.

I hold a vast knowledge of my department and seek more knowledge daily to better understand what the business needs to function and meet customer demands.

Overview

7
7
years of professional experience
1
1
Language

Work History

Process Assistant

Amazon
10.2021 - Current
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Currently run QB for Amnesty. This Job consist of monitoring pods , drives and AFM (Amnesty Floor Monitors) to ensure all customer orders are being picked in a safe and timely manner. I provide shot calls to my AFM on high priority issues on the floor and making sure all pods can travel the floor without any delay which would cause Amazon to miss CPT. As a QB I am tasked with removing shipment from Pods that are offline or lost and creating trouble tickets for tracking and putting in work orders to RME that cannot be solved in a timely manner or is outside of our training.
  • Floor leader tasked with monitoring pickers and counters by staffing accordingly based off of rate and process path. I provide each associate metrics that will help improve productivity and quality to ensure Amazon meets customer demands. Floor leaders clear jams so that stations do not halt pick production. As a floor leader I manage and staff indirect roles such as Tote Runners and Water Spiders who replenish totes used within ARSAW stations and at Universal stations. Water Spiders pick up totes with picked items and place them on the conveyor in a timely manner so that they may be inducted , packed and shipped out in a timely manner.
  • I provide and discuss metrics and safety concerns with operation leaders throughout the night to eliminate barriers for not only myself but for all associates.
  • I deliver apollo audits and GCA's (Guided Coaching Audits) to associates on their weak points to help remove barriers and to improve overall production. These audits focus on quality , safety and productivity such as Takt time, processing exceptions , body mechanics and more which have proven most helpful to all associates who struggle within their process path.
  • Daily deep diving when given a new project or task to find new and better ways to keep track of metrics and other issues that may impact department processes.

Prep Line Cook

Double Tree Hotel By Hilton
06.2017 - 08.2021
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Trained and assisted new kitchen staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Collaborated with the head chef to create seasonal menus and special dishes, offering more variety and selections to customers.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Overnight Stocker

Dollar Tree
10.2016 - 06.2017
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Kept work areas neat, clean and free from debris.

Education

High School Diploma -

Hephzibah High School
Hephzibah, GA
06.2012

Skills

  • Process Control Strategies
  • Management Support
  • Order Preparation
  • Productivity Standards/Quality Standards Adherence/Performance Monitoring
  • Maintaining Clean Work Areas
  • Customer Satisfaction
  • Constructive Feedback
  • Operational Efficiency/Process Improvement
  • Attendance Tracking
  • Job Assignments/Directing Team Members
  • Special Projects
  • Safety Awareness

Basketball , weight lifting , gaming , reading and cooking.

I love to cook for my family

I love to teach my son how to play basketball and gaming.

I love reading comics/mangas and anything mythological (mainly greek , roman and norse mythology).

Getting back into weight lifting from my high school days to lead a healthier lifestyle.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteHybrid

Important To Me

Work-life balancePaid time off4-day work weekCareer advancementPaid sick leaveHealthcare benefits

Timeline

Process Assistant

Amazon
10.2021 - Current

Prep Line Cook

Double Tree Hotel By Hilton
06.2017 - 08.2021

Overnight Stocker

Dollar Tree
10.2016 - 06.2017

High School Diploma -

Hephzibah High School

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Kenneth Miller