Kenneth Miller
Hood River,OR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Member Service Associate
Columbia Credit Union
03.2023 - 01.2024
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Assisted in the retention of members through timely problem resolution and personalized support.
- Managed member accounts, ensuring accurate record-keeping and prompt assistance with any issues.
- Collaborated with team members to develop strategies for improving overall member experience.
Lead Warehouse Associate
Article.
10.2022 - 12.2023
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
- Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.
- Streamlined order processing with the implementation of an automated system for tracking, picking, and packing items.
- Reduced turnaround time for customer orders through effective prioritization and delegating tasks to team members.
Warehouse Associate
America The Beautiful Dreamer
10.2020 - 10.2021
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Shift Lead
Taco Bell
08.2018 - 09.2020
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Counter Sales/Warehouse Worker
Eoff Electric
07.2016 - 08.2018
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Assistant Manager
Andrews Pizza Skylight Theater & Pub
08.2011 - 04.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Hood River Valley High School
Hood River, OR06.2010
Skills
- Cross-Selling Abilities
- Customer Service
- Service Upselling
- Data Entry Proficiency
Timeline
Member Service Associate
Columbia Credit Union
03.2023 - 01.2024
Lead Warehouse Associate
Article.
10.2022 - 12.2023
Warehouse Associate
America The Beautiful Dreamer
10.2020 - 10.2021
Shift Lead
Taco Bell
08.2018 - 09.2020
Counter Sales/Warehouse Worker
Eoff Electric
07.2016 - 08.2018
Assistant Manager
Andrews Pizza Skylight Theater & Pub
08.2011 - 04.2016
High School Diploma -
Hood River Valley High School
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