Kenneth Miller
Rockledge,FL
Summary
Dynamic Flight Dispatcher with proven expertise in flight monitoring and planning at Healthfirst. Excelled in enhancing operational efficiency through proactive problem-solving and teamwork. Recognized for exceptional time management and effective communication, ensuring timely support and accurate information during critical flight operations. Committed to fostering a positive work environment and continuous improvement.
Experienced with coordinating flight schedules and ensuring operational efficiency. Utilizes strong communication skills to facilitate smooth interactions between flight crews and ground personnel. Knowledge of aviation regulations and safety protocols ensures reliable and compliant operations.
Overview
17
17
years of professional experience
Work History
Flight Dispatcher
Healthfirst
04.2019 - 06.2021
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Monitored flight progress closely using advanced software systems for real-time adjustments based on changing conditions or unforeseen events.
- Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
- Improved operational efficiency by maintaining accurate records of flight plans, crew schedules, and aircraft maintenance logs.
- Participated in regular audits of operational procedures to identify areas for improvement and ensure compliance with industry standards.
Loss Prevention Supervisor
Kohls Corp
08.2012 - 02.2019
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Maintained a safe shopping environment for customers by monitoring surveillance systems and addressing potential hazards promptly.
- Fostered a culture of integrity and accountability within the loss prevention team, emphasizing the importance of ethical conduct in all professional activities.
Organized Retail Crime Supervisor
Old Navy, Gap
02.2009 - 08.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Emergency Room Specialist
Wellstar Hospital
03.2004 - 02.2009
- Collaborated with multidisciplinary teams to develop comprehensive care plans for complex cases.
- Mitigated risk factors by conducting detailed patient assessments and recognizing early warning signs of potential complications.
- Served as a mentor to new hires, providing guidance on best practices for emergency medicine while fostering an environment conducive to learning and professional growth.
- Improved patient outcomes by effectively assessing, diagnosing, and treating a wide range of emergency medical conditions.
- Optimized resource utilization by efficiently managing supplies, equipment, and personnel according to daily needs and priorities.
- Demonstrated excellent bedside manner through empathetic listening skills while addressing concerns from patients or their families during stressful situations.
- Streamlined patient flow by effectively coordinating admissions, discharges, and transfers to other departments or facilities.
- Strengthened interdepartmental relationships with effective collaboration between the emergency department staff and other healthcare professionals within the hospital system.
- Contributed to improved ER efficiency by promptly updating electronic medical records, facilitating seamless communication among medical staff.
- Decreased readmission rates through thorough discharge planning and patient education on follow-up care instructions.
- Monitored patient condition and communicated findings to nursing staff.
- Assisted with mobilization, ambulation and transport of patients.
- Utilized medical software to document and track patient progress.
- Evaluated patient histories and medical records for accuracy and completeness.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians. added Dr Orders for all patients and printed orders for ed techs
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06-2027
Skills
- Time management
- Navigation systems
- Technical report writing
- Emergency response preparedness
- Flight planning expertise
- Flight monitoring techniques
- Teamwork
Timeline
Flight Dispatcher
Healthfirst
04.2019 - 06.2021
Loss Prevention Supervisor
Kohls Corp
08.2012 - 02.2019
Organized Retail Crime Supervisor
Old Navy, Gap
02.2009 - 08.2012
Emergency Room Specialist
Wellstar Hospital
03.2004 - 02.2009
Bachelor of Science - Health Administration
University of Phoenix
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