KENNETH MILLS
Corpus Christi,TX
Summary
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Consultant
Mazda of Corpus Christi
03.2024 - Current
- Facilitating customers needs while purchasing a vehicle
- Call past customers to set up an appointment come into the showroom
- Negotiate sales price and close new vehicle purchase
Business Development Manager
Precision Pest Control
09.2023 - 12.2023
- Responsible for developing new business within the Company's assigned strategic business groups (SBG)
- Identifies customer prospects to fill the sales funnel, works with current and new clients to sell pest prevention solutions
- Create growth, work with their sales team to develop mutually beneficial proposals, negotiate contract terms and communicate effectively with stakeholders
Project Supervisor
Affordable Turn Key Construction
12.2022 - 05.2023
- Supervised work of 3 team members, offering constructive feedback regarding work performance
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget
- Inspect task as they are completed ensuring safety and quality standards are met Develop and implement SOP's per company guidelines
Service Technician
HomeTeam Pest Defense
03.2021 - 06.2022
- Providing exceptional detailed customer service following our 7 point process receiving 5-star reviews
- Discussed and diagnosed pest issues with homeowners, offering additional services when needed
- Grew territory with potential customers in service areas
- Discussed and recommended service options with customers and explained costs involved
- Followed safety procedures to avoid injuries in field
Service Manager
Terminix International
01.2020 - 11.2020
- Company Overview: Terminix bought us in 2018
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Met with customers to discuss service needs and offer available solutions
- Responsible for 10+ team members including detailed field and safety training, scheduling, coaching and career growth opportunities
- Increased NPS score from -27 to 52 ensuring customer issues were heard and techs delivered
- Scheduled new business ensuring sales commitments and monthly budget goals were met
- Terminix bought us in 2018
Branch Manager
Certified Termite And Pest Control
06.2018 - 01.2020
- Responsible for P&L, achieved 474% improvement over EBITDA based on company target
- Coordinate sales team's effort improving our residential business by 20%
- Cross-trained existing employees to maximize team agility and performance, reduced re-services by 7%
- Developed and maintained relationships with customers and suppliers through account development
Business Development Manager
Certified Termite & Pest Control
08.2013 - 06.2018
- Pest control provider for commercial and residential accounts with almost $2M in annual sales
- Managed Corpus and Houston office finally transferring to Houston averaging 25% growth a year
- Created marketing program for growing and retaining commercial customers increased divisional sales by 64%
- Negotiated and closed long-term agreements with new clients in assigned territory
- Generated new business with marketing initiatives and strategic plans
Education
BS - Mathematics
University at Buffalo
Buffalo, NY05.1994
Skills
- ERP Systems
- Production Management
- Auditing
- Analysis skills
- Business Development
- Salesforce
- Pest Control
- Sales Pipeline
- Profit & Loss
- CRM Software
- Account Management
- Forecasting
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
Accomplishments
- Ranked #1in office for May.
Certification
- Pest Control License
- OSHA 10
- Driver's License
- Pesticide Applicator’s License
- OSHA 30
- Forklift Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Willingtorelocate
- Kingsville, TX
- Corpus Christi, TX
- Robstown, TX
Languages
English
Native or Bilingual
Timeline
Sales Consultant
Mazda of Corpus Christi
03.2024 - Current
Business Development Manager
Precision Pest Control
09.2023 - 12.2023
Project Supervisor
Affordable Turn Key Construction
12.2022 - 05.2023
Service Technician
HomeTeam Pest Defense
03.2021 - 06.2022
Service Manager
Terminix International
01.2020 - 11.2020
Branch Manager
Certified Termite And Pest Control
06.2018 - 01.2020
Business Development Manager
Certified Termite & Pest Control
08.2013 - 06.2018
- Pest Control License
- OSHA 10
- Driver's License
- Pesticide Applicator’s License
- OSHA 30
- Forklift Certification
BS - Mathematics
University at Buffalo
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