Kenneth Mims

To use my current experience and knowledge in a setting that supports a collaborative approach to creating the best guest experience possible and over-all success for the establishment.

• Street's Fine Chicken, Dallas, Texas, General Manager, 10/2018, Current, Write schedules for Back Of House employees, Review and approve Front Of House scheduling., Place all Cost of Goods orders through appropriate vendors., Conduct interviews and assist with employee onboarding., Develop and train staff on policies and procedures of the restaurant., Assist with all administrative tasks relating to operating the restaurant and managing personnel.
• Roy Gs, Dallas, Texas, Asst. Restaurant Manager, 05/2020, 08/2020 (Temporary), Oversaw register reconciliation and ensured the day's business was properly closed and the restaurant was reset for the next shift., Implemented correct money handling procedures, ensuring all counts and deposits were accurate., Created an inviting experience for all guests
• Streets Fine Chicken Forest Lane, Dallas, Texas, Asst. Restaurant Manager, 9/18, 12/18 (Temporary), Managed, trained and developed staff, Implemented service practices and techniques to create a consistent guest experience., Assisted with all closing procedures.
• Street's Fine Chicken, Dallas, Texas, Assistant General Manager, 02/2017, 10/2018, Greeted and established rapport with guests., Wrote schedules for Front Of House employees., Placed all bar orders through appropriate vendors., Oversaw staff and implemented service practices and techniques to enhance the guest experience., Developed training material for all staff.
• Lawry's The Prime Rib, Dallas, Texas, Server, 03/2011, 01/2017, Greet and establish rapport with customers to provide a delightful customer experience., Provide good customer service, take orders and deliver food., Answer questions regarding the menu., Work closely with other wait staff and the kitchen to ensure the restaurant is operating efficiently., Offer suggestions and recommendations, such as wine pairings., Personalize the meal and make service more attentive and formal., Meet with kitchen staff or managers daily prior to service to discuss that day's offerings to include specials, food preparation and ingredients used, especially if there may be a potential allergen to some diners., Processing payment, Assist customers with problem resolution., Responsibilities included opening and closing procedures.
• Dave & Buster's Restaurant, Dallas, Texas, Server, 04/2007, 05/2011, Greeted and established rapport with customers to provide a delightful customer experience., Provided good customer service, took orders and delivered food., Answered questions regarding the menu., Worked closely with other wait staff and the kitchen to ensure the restaurant is operating efficiently., Offered suggestions and recommendations, such as wine pairings., Personalized the meal and made service more attentive and formal., Met with kitchen staff or managers daily prior to service to discuss that day's offerings to include specials, food preparation and ingredients used, especially if there may be a potential allergen to some diners., Processed payments and controlled all cash flow., Answered multi-line phone and routed calls., Head Referee for Company Challenges., Trainer and Shift Lead, Head of Marketing Program (Street Team), Assisted customers with problem resolution., Responsibilities included opening and closing procedures.
• Hard Rock Café, Dallas, Texas, Server, 06/2009, 09/2009, Greeted and established rapport with customers to provide a delightful customer experience., Provided good customer service, took orders and delivered food., Answered questions regarding the menu., Worked closely with other wait staff and the kitchen to ensure the restaurant is operating efficiently., Offered suggestions and recommendations., Met with kitchen staff or managers daily prior to service to discuss that day's offerings to include specials, food preparation and ingredients used, especially if there may be a potential allergen to some diners., Processed payments., Assisted customers with problem resolution., Responsibilities included opening and closing procedures.
• Steak and Shake Restaurant, Dallas, Texas, Server, 01/2007, 04/2007 (Out of Business), Greeted and established rapport with customers to provide a delightful customer experience., Provided good customer service, took orders and delivered food., Answered questions regarding the menu., Worked closely with other wait staff and the kitchen to ensure the restaurant is operating efficiently., Offered suggestions and recommendations., Processed payments in lobby and drive thru., Assisted customers with problem resolution., Responsibilities included opening and closing procedures.