Kenneth Mitchell
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cafe Leader
Blue Bottle
06.2022 - Current
- Dedicated people leader who inspires the team by living out guiding principles
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Store Manager
Raymour & Flanigan Furniture And Mattress Store
10.2007 - 06.2022
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Starbucks
08.1996 - 10.2007
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Political Science
Pace University
New York, NY05.1986
Skills
- Supervision and leadership
- Research
- Relationship Building
- Microsoft Office
- Customer Service
- Networking
- Decision-Making
- Problem Resolution
- Organization
- Friendly, Positive Attitude
Certification
- Licensed: NY City Dept. of Health and Mental Hygiene Certification in Food Protection
Timeline
Cafe Leader
Blue Bottle
06.2022 - Current
Store Manager
Raymour & Flanigan Furniture And Mattress Store
10.2007 - 06.2022
Store Manager
Starbucks
08.1996 - 10.2007
Bachelor of Science - Political Science
Pace University
- Licensed: NY City Dept. of Health and Mental Hygiene Certification in Food Protection
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