Kenneth Mitchell
Choctaw,OK
Summary
Accomplished professional with extensive experience in fleet management, operations, and personnel oversight. Actively seeking a management position. Proficient in contract management, fleet maintenance, unit operations, vendor relations, equipment procurement, and the supervision and development of employees. Skilled in interpreting and applying organizational policies and bargaining agreements. Demonstrated success in driving operational excellence and fostering strategic growth. Managed budgets ranging from $6 million to $10 million. Key responsibilities include overseeing capital replacement initiatives, managing fueling infrastructure operations, maintaining emergency generator services, and ensuring operational efficiency. Experienced in establishing and monitoring departmental performance metrics. Adept at managing fleets of various sizes and personnel while prioritizing safety, employee wellness, and exceptional customer service. Additional capabilities include contract management and the development of technical specifications and Requests for Proposals (RFPs). Well-versed in GSAfleet.gov, Auto Integrate, M5, PeopleSoft, Kronos, Microsoft Office, and various Windows and Google applications. Excellent communication skills and a strong dedication to customer satisfaction, safety, quality control, and employee development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Transportation Operations Specialist, GS-12
General Services Administration
04.2022 - Current
- Team Support & Performance Guidance: Collaborated with Fleet Service Representatives (FSRs) throughout the nation, providing training and support
- Assisted in setting performance expectations to enhance customer service effectiveness and meet program goals, leveraging agile practices to drive team effectiveness across FMC and Zonal areas
- Fleet Services & Vehicle Acquisition: Initiated vehicle acquisition actions based on regulatory compliance, environmental mandates, and cost-effectiveness, utilizing tools like AutoChoice and AMP to ensure order accuracy and customer satisfaction
- Managed a fleet of 940 vehicles across 75 customers, covering a specific service area with an inventory value of $40 million
- Strategic Planning & Operational Efficiency: Assisted in planning efforts to improve fleet management, focusing on vehicle utilization, cost control, and process improvements to optimize efficiency in line with program direction and budget guidelines
- Customer Relations & Stakeholder Engagement: Engaged with senior agency officials and external stakeholders, including state and local governments, fostering positive relationships and ensuring alignment with stakeholder needs and program objectives
- Facilitated stakeholder outreach sessions to gather feedback for continuous improvement
- Communicated unique techniques and procedures with customers towards improving fleet maintenance and management
- Data Management & Reporting: Conducted analyses using gsafleet.gov, URSA, Fleet Drive Thru, and VCSS to generate data-driven insights on fleet performance
- Developed reports and visual aids, promoting knowledge sharing and program enhancement at the national and regional levels
- Financial Oversight & Budget Management: Managed the financial aspects of fleet acquisition, identifying cost-saving opportunities and optimizing vehicle usage
- Ensured alignment with budget constraints and continuously improved business processes to minimize expenditures
- Regulatory Compliance & Vendor Relations: Oversaw compliance with regulatory guidelines, managing vendor relations and addressing vehicle maintenance, accident repairs, and high repair estimates
- Ensured adherence to GSA Fleet operating procedures and performance standards
- Process Improvement & Innovation: Identified and addressed inefficiencies in vehicle utilization and vendor management, applying business process improvement methods to streamline operations and reduce costs
- Liaison & Advisory Role: Served as a liaison between customers, vendors, and external partners, offering recommendations for policy and operational improvements to enhance customer service and fleet program effectiveness
- Maintained positive and productive working relationships through regular communication and collaboration
Utilities Fleet Services Superintendent
The City of Oklahoma, Utilities Fleet Services Division
07.2017 - 04.2022
- Division Manager, Fleet Maintenance Services: Oversee all aspects of fleet maintenance operations, ensuring the effective management and delivery of services to support organizational goals within three enterprise funded trusts
- Budget Management: Responsible for managing a divisional operating budget exceeding $6 million and up to $10 million annually, ensuring financial accountability and alignment with strategic objectives
- Staff Supervision: Lead and supervise a diverse team of professional, technical, and clerical staff, fostering a collaborative environment that enhances productivity, service quality and mission readiness
- Maintenance Oversight: Direct the maintenance and repair functions for a wide variety of vehicles and equipment, including light automotive, heavy-duty vehicles, off-road equipment, and sanitation vehicles, ensuring optimal operational performance and safety compliance
- Contract Management: Manage contracted services related to vehicles, equipment, and public CNG fueling locations, overseeing the fueling infrastructure within the department’s three enterprise funds while maintaining fiscal responsibility and operational efficiency
- Equipment Acquisition and Surplus Management: Oversee the acquisition and surplus processes for a substantial fleet comprising nearly 2,000 pieces of equipment, ensuring effective resource allocation and cost management
- Stakeholder Engagement: Develop and maintain strong working relationships with both internal and external stakeholders, facilitating collaboration and communication to align objectives and enhance service delivery
- Data Analysis and Improvement Initiatives: Analyze performance reports to identify opportunities for improvement, implementing corrective actions to enhance operational effectiveness and service quality
- Conflict Resolution: Proactively address and resolve staff conflicts by actively listening to concerns and facilitating constructive dialogue to achieve mutually beneficial outcomes
- Policy Development: Design and implement procurement policies and procedures that enhance compliance with organizational standards and best practices, contributing to improved operational governance
Fleet Services Administrator
The City of Oklahoma, Solid Waste Management Division
12.2016 - 07.2017
- Equipment Management and Procurement: Develop and implement strategies for equipment assignments, transfers, and all aspects of vehicle purchasing, ensuring optimal resource allocation and compliance with organizational standards
- Daily Operations Oversight: Monitor and coordinate the daily maintenance operations of the Solid Waste Management Fleet division, utilizing effective contract management practices to ensure operational efficiency
- Preventive Maintenance Implementation: Establish and enforce preventive maintenance measures, assessing usage needs to ensure proper vehicle maintenance practices are consistently followed
- Specifications Development: Create and develop specifications for equipment, parts, and contracts while executing policies and procedures that align with best practices in fleet management operations
- Expertise in Municipal Procurement: Demonstrate comprehensive knowledge of municipal purchasing policies and procedures, ensuring compliance and effective resource management
- Supervisory Excellence: Utilize strong supervisory skills to enhance vehicle services and operations, fostering a culture of accountability and continuous improvement among staff
- Staff Coordination and Direction: Proficiently coordinate and direct the work of clerical and operations staff through immediate supervisors, ensuring alignment with departmental goals and objectives
- Meeting Facilitation: Facilitate pre-construction meetings and monthly fleet maintenance meetings with both internal staff and external contractors, promoting collaboration and effective communication to support project success
Field Operations Supervisor
The City of Oklahoma, Solid Waste Management Division
06.2014 - 12.2016
- Staff Supervision: Oversee and manage a team of 14 heavy equipment operators within the solid waste division, ensuring optimal performance and adherence to operational standards
- Bulky Waste Operations Management: Supervise and monitor the collection of bulky waste across various assigned routes, ensuring compliance with service delivery expectations
- Storm Debris Collection Coordination: Oversee and coordinate projects related to storm debris collection, ensuring timely and effective responses to weather-related events
- Route Monitoring: Monitor assigned routes to ensure proper waste collection and disposal, maintaining high standards of service and environmental compliance
- Inter-Departmental Coordination: Collaborate on inter-departmental projects related to waste collection and equipment management, fostering teamwork and efficient resource utilization
- Regulatory Compliance & Process Improvement: Implemented best practices to ensure regulatory compliance and cost-effectiveness
- Continuously improved fleet services by identifying areas for process improvement, ultimately enhancing customer satisfaction and service delivery
- Performance Evaluation and Discipline: Conduct annual performance evaluations and implement disciplinary actions as necessary to uphold staff accountability and operational excellence
- Equipment Condition Auditing: Audit equipment conditions and documentation to ensure accurate reporting of failures and safety concerns, promoting a culture of safety and accountability
- Safety Meeting Facilitation: Facilitate section safety meetings, briefings, and tailgates to promote safety awareness and best practices among staff
- Safety Observations and Inspections: Conduct safety observations, tailgate discussions, and site inspections to ensure compliance with safety protocols and enhance operational safety
- Waste Collection Statistics Development: Develop and maintain metrics for tracking waste collection statistics, utilizing data to drive performance improvements
- Acting Unit Operations Supervisor: Assume the duties of the Unit Operations Supervisor as needed, demonstrating flexibility and leadership in operational management
Fleet Services Coordinator
The City of Oklahoma, Solid Waste Management Division
04.2009 - 06.2014
- Coordinate Daily Operations: Oversee and manage the daily maintenance operations for the Solid Waste Management Division (SWMD) Fleet, ensuring efficiency and effectiveness in service delivery
- Direct Equipment Management: Lead departmental activities related to equipment assignments, usage, fuel management, and vehicle acquisitions, optimizing resource allocation
- Implement Preventive Maintenance: Establish and enforce preventive maintenance protocols and usage assessments, ensuring adherence to best practices for vehicle upkeep
- Develop Specifications: Create and manage specifications for equipment, parts, and contracts, ensuring compliance with established policies and procedures in fleet management
- Expertise in Procurement: Demonstrate comprehensive knowledge of municipal purchasing policies and procedures to enhance procurement processes
- Enhance Vehicle Services: Utilize strong supervisory skills to drive improvements in vehicle services and overall operational efficiency
- Fuel Conversion Initiatives: Successfully converted heavy trucks and equipment to compressed natural gas, achieving an estimated fuel savings of over $4 million over the equipment's seven-year lifespan
- Coordinate Staff Operations: Effectively coordinate the work of clerical and operations staff through direct supervision, ensuring alignment with departmental goals
- Facilitate Meetings: Lead pre-construction meetings and monthly fleet maintenance sessions with internal teams and external contractors to ensure project alignment and collaboration
Maintenance Shop Supervisor
First Vehicle Services
01.2006 - 04.2009
- Staff Supervision: Oversaw a team of 12 master technicians specializing in heavy trucks and automotive maintenance, ensuring high-quality fleet repairs for the Oklahoma City Solid Waste Management Division
- Maintenance Management: Directed all maintenance processes across the equipment lifecycle, prioritizing and allocating work orders and preventive maintenance tasks while ensuring compliance with safety protocols
- Safety Inspections: Conducted thorough site safety inspections of all workshop equipment to ensure adherence to safety standards
- Safety Procedure Implementation: Reviewed and implemented new safety procedures as necessary to enhance workplace safety
- Quality Control Measures: Established and enforced quality control measures aimed at reducing repeat repairs and improving overall service quality
- Contracted Maintenance Coordination: Coordinated, scheduled, and managed all necessary contracted maintenance services, ensuring operational efficiency and adherence to service agreements
- Labor Fee Management: Developed, processed, and accurately recorded all non-contract labor fees to maintain financial transparency and accountability
Motor Transport Chief/ Quality Control NCOIC
United States Marine Corps
06.1998 - 01.2006
- Leadership Role: Served as Acting Platoon Sergeant, responsible for mentoring, managing, and counseling a team of 48 Marines within the detachment
- Rank and Classification: Held the rank of Sergeant of Marines (E-5) while performing duties classified at the Gunnery Sergeant (E-7) level
- Fleet Maintenance Supervision: Oversaw 16 Marine technicians specializing in heavy truck and automotive maintenance, ensuring comprehensive fleet repair and upkeep
- Safety and Compliance Oversight: Monitored all work areas, assessing tools and equipment to ensure compliance with safety regulations; developed, implemented, and evaluated maintenance policies and standard operating procedures
- Fleet Management: Maintained a fleet of over 500 vehicles within the battalion, ensuring operational readiness and compliance with maintenance standards
- Diagnostic Expertise: Diagnosed vehicle issues, estimated repair costs, and developed repair plans; ensured that all parts met required standards and were properly documented, installed, and maintained
- Technical Proficiency: Demonstrated expertise as an Organizational Automotive Diesel Mechanic, specializing in HMMWV (Hummvees), MTVR (Medium Tactical Vehicle Replacement 7 tons), and LVS (Logistics Vehicle Support 22-1/2 tons), including advanced maintenance tasks such as engine and transmission troubleshooting and repair/replacement
- Work Coordination: Established schedules, priorities, and assignments for work activities based on operational demands, equipment availability, and personnel skill sets
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
01.2023
Bachelor of Science - Organizational Leadership
University of Central Oklahoma
01.2016
Associates in Applied Science - Technical Supervision & Management
Rose State College
01.2014
Skills
- Effective Strategic Planning
- Strong Communication Skills
- Project management
- Operations management
- Strategic Leadership
- Talent Development
- Financial Oversight
- Strategic Financial Planning
- Organizational Change Management
- Supplier relationship management
- Workplace Relationship Management
- Fleet Operations Management
Certification
- Lean Green Belt Certification
- Federal Fleet Manager Certification
- Automotive Service Excellence (ASE) Heavy Truck Technician
- Automotive Service Excellence (ASE) Automotive Technician
- Class A Commercial Driver’s License with endorsements
Additional Information
GSA FAS Mid-Career Job Shadowing Program 2024, GSA TTL Mentorship Program 2024, GSA Diesel & Truck Systems Training 2023, GSA EV Training 2023, Federal Leaders of Tomorrow Program Graduate 2023, Clean Cities Central Oklahoma Meritorious Achievement Award 2013,
Timeline
Transportation Operations Specialist, GS-12
General Services Administration
04.2022 - Current
Utilities Fleet Services Superintendent
The City of Oklahoma, Utilities Fleet Services Division
07.2017 - 04.2022
Fleet Services Administrator
The City of Oklahoma, Solid Waste Management Division
12.2016 - 07.2017
Field Operations Supervisor
The City of Oklahoma, Solid Waste Management Division
06.2014 - 12.2016
Fleet Services Coordinator
The City of Oklahoma, Solid Waste Management Division
04.2009 - 06.2014
Maintenance Shop Supervisor
First Vehicle Services
01.2006 - 04.2009
Motor Transport Chief/ Quality Control NCOIC
United States Marine Corps
06.1998 - 01.2006
Bachelor of Science - Organizational Leadership
University of Central Oklahoma
Associates in Applied Science - Technical Supervision & Management
Rose State College
Master of Science - Organizational Leadership
Southern New Hampshire University
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