Kenneth M. McCoy
Wichita
Summary
Professional planning expert with proven track record in strategic oversight and resource optimization. Strong focus on team collaboration and delivering impactful results. Adaptable to shifting priorities and skilled in project management, scheduling, and process improvement. Reliable and outcome-driven with commitment to excellence in operational efficiency.
Overview
9
9
years of professional experience
Work History
CTL NA Food Distribution Planning Supervisor
Cargill
06.2022 - 12.2024
- Developed and maintained strong relationships with stakeholders, ensuring clear communication of expectations and progress updates.
- Conducted regular performance evaluations for staff members, driving continuous professional development.
- Implemented strategic initiatives to improve overall departmental productivity and effectiveness.
- Achieved higher project success rates with thorough risk assessments and contingency plans.
- Created detailed project proposals that effectively communicated objectives, requirements, and deliverables to stakeholders.
- Managed budgetary constraints while maintaining a focus on quality results through strategic financial planning.
- Led cross-functional teams in the execution of high-priority projects, ensuring seamless collaboration between departments.
- Established a culture of accountability within the team by setting clear expectations and monitoring performance metrics closely.
- Optimized resource allocation for complex projects, resulting in timely completion and reduced costs.
- Oversaw the integration of new technologies into department workflows, increasing efficiency and accuracy in data management tasks.
- Collaborated with company leaders to support consistency and best practices.
CTL NA Transportation Planner
Cargill
05.2022 - 06.2022
- Examined carrier costs and services to recommend alternatives and improvements.
- Created monthly and quarterly benchmark analytics, illustrating costs for management team.
- Optimized shipping methods to reduce time in transit and lower costs.
- Verified shipping and receiving counts matched picking and purchase order documents.
- Issued shipping instructions and provided routing information to achieve on-time, accurate deliveries.
- Established relationships with trucking companies to acquire long-term business commitments and desirable rates.
- Facilitated stakeholder engagement sessions to gather input on proposed initiatives, fostering a collaborative planning process.
- Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
Logistics Coordinator
Cargill
05.2020 - 05.2022
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Facilitated onboarding for an Alpha and Beta wave of a new logistics program for perishable commodity based business units across multiple shipping points in North America
Customer Service Representitive
Cargill
01.2020 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistics Router
Cargill
05.2019 - 01.2020
- Planned, coordinated, and optimized daily distribution routes for multiple shipping points for perishable commodities across North America
- Improved network efficiency by designing and implementing optimal distribution configurations.
- Contributed to the successful completion of large-scale network expansion projects by providing expert advice on routing design and implementation strategies.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Food and Beverage Event Manager
Aloft Hotel
02.2019 - 05.2019
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
Server Manager
Hal Smith Restaurant Group
03.2018 - 02.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Bidding Consultant/Office Administrator
Fish Win
08.2017 - 12.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
Culinary Team Receiver
Whole Food Market
02.2016 - 06.2017
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
Education
Bachelor of Science - Health Science
Wichita State University
Wichita, KS05-2029
Skills
- Communication Skills
- Collaboration Skills
- Customer Service
- Delegation
- Budget development
- Scheduling expertise
- Relationship building
- Project management
- Demand forecasting
- Budget preparation
- Issue resolution
- Scheduling coordination
Timeline
CTL NA Food Distribution Planning Supervisor
Cargill
06.2022 - 12.2024
CTL NA Transportation Planner
Cargill
05.2022 - 06.2022
Logistics Coordinator
Cargill
05.2020 - 05.2022
Customer Service Representitive
Cargill
01.2020 - 05.2020
Logistics Router
Cargill
05.2019 - 01.2020
Food and Beverage Event Manager
Aloft Hotel
02.2019 - 05.2019
Server Manager
Hal Smith Restaurant Group
03.2018 - 02.2019
Bidding Consultant/Office Administrator
Fish Win
08.2017 - 12.2018
Culinary Team Receiver
Whole Food Market
02.2016 - 06.2017
Bachelor of Science - Health Science
Wichita State University
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