Hi, I’m
Kenneth Montalvo
Escondido,CA
Summary
Dedicated and skilled professional adept in technical problem-solving and committed to ensuring customer satisfaction. Demonstrated success in both individual and team environments. Fluent in Spanish, with strong computer proficiency in Microsoft Office suite, including Outlook, Word, Excel, Access, and PowerPoint
Overview
14
years of professional experience
4
years of post-secondary education
Work History
Mitchell 1San Diego, CA
Technical Editor
3 2020 - Current
Job overview
- Tasked with managing a dataset of 160,000 automotive concepts, overseeing curation, quality assurance, and data deployment
- Staying informed about terminology guidelines set forth by Original Equipment Manufacturers (OEMs)
- Facilitated communication between back-end (QA engineers, developers) and front-end stakeholders (editors, managers) for cohesive collaboration
- Aided in reducing taxonomy-related software search errors by 95% over 4 month period
Honda West of Las VegasLas Vegas, NV
Service Advisor
04.2019 - 11.2019
Job overview
- Cultivated customer relationships by efficiently overseeing product and service delivery.
- Produced accurate cost estimates, maintained parts inventory, scheduled repairs, and assigned Service Technicians.
- Consistently ranked among top 5 advisors in monthly gross sales within team of thirteen, showcasing adeptness in sales.
Frias TransportationLas Vegas, NV
Service Writer
09.2017 - 03.2019
Job overview
- Managed service data for over 850 vehicles, ensuring accuracy and organization.
- Oversaw billing, inventory, and handling of all parts used in vehicle repairs.
- Collaborated with team members to reduce tow rates by 30% and repair revisit rates by 10% during my tenure
Smog Plus And DMV ServicesLas Vegas, NV
Office Manager
03.2013 - 08.2017
Job overview
- Established strong reputation with clients and vendors through customer care, addressing employee and customer needs, and offering effective dispute resolutions
- Supervisory responsibilities including scheduling, inventory management, invoicing, and financial reports
- Orchestrated 30% rise in average daily sales over four years by implementing cost-saving measures, fostering relationships, and collaborating with team member
Smog Plus And DMV ServicesLas Vegas, NV
Technician
07.2010 - 03.2013
Job overview
- Managed daily business operations encompassing customer service, facility maintenance, overseeing technician tasks, and handling transactions.
- Conducted emissions testing for vehicles and provided clear explanations of test results adhering to state standards.
- Played pivotal role in promoting DMV service transactions, integral to establishment's core business model
Education
Sonoma State UniversityRohnert Park, CA
Bachelor of Arts from History
05.2008 - 05.2010
Palomar CollegeSan Marcos, CA
Associate in Liberal Arts
08.2006 - 05.2008
Skills
Microsoft Office (10 years)undefined
Timeline
Service Advisor
Honda West of Las Vegas
04.2019 - 11.2019
Service Writer
Frias Transportation
09.2017 - 03.2019
Office Manager
Smog Plus And DMV Services
03.2013 - 08.2017
Technician
Smog Plus And DMV Services
07.2010 - 03.2013
Sonoma State University
Bachelor of Arts from History
05.2008 - 05.2010
Palomar College
Associate in Liberal Arts
08.2006 - 05.2008
Technical Editor
Mitchell 1
3 2020 - Current
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