Kenneth Moore
Sr. Business Execution Consultant
Deptford,NJ
Summary
BANKING MANAGEMENT AND BUSINESS GROWTH STRATEGY
Highly collaborative leader, solution-driven professional with over 20 years of diversified financial experience for fortune 500 companies. A trusted strategic advisor and coach, effective in building relationships and influencing multi-level partnerships to successfully drive the adoption and implementation of product and program strategies that continually enhance leadership and employee development, the customer financial experience, operational efficiencies, and desired business outcomes.
• Business Development Strategy & Execution • Collaborative Team Leadership & Partnership Building • Multi-Level Leadership Coaching Development • Talent Acquisition, Management, Retention • Customer Engagement Success • Group Facilitation & Presentation • Data Trend Analysis & Reporting • Profit Loss Advising • Process Improvements • Risk Management & Loss Prevention • Sales Team Management & Training • Revenue Generation & Profitability • Policy & Regulatory Compliance.
Overview
26
26
years of professional experience
5
5
year of post-secondary education
Work History
Business Development Consultant/Senior Business Execution Consultant
Wells Fargo
Philadelphia, PA
10.2020 - Current
- Partner with the Regional Banking Director of the Greater Philadelphia Region and provide coaching and direction to 6 District Managers and 67 branches
- Influence the adoption of strategies, best practices and tools that develop branch personnel, enhance customer experiences, improve branch operations, mitigate risk and expand business growth
- Meet weekly with District Managers to discuss district operational and financial (P&L) status, and help educate and prepare them for the execution of important initiatives that help develop their teams and elevate the customer experience
- Co-facilitate Branch Manager Meetings with District Managers
- Provide training and support for rolling out and successfully executing new initiatives
- Examples include:
- Rolled out and supported implementation of the Behavior Framework and Management Cycle
- Led Path to Mastery workshops and POD sessions in multiple areas to improve Branch Managers’ and Bankers’ skill sets for having successful financial health dialogues that integrate the Behavior Framework
- Created process improvements and implementation strategies tailored to customer mobile migration and employee utilization of various tools
- Effectively collaborate with District Managers, Wealth Management, Brokerage, Small Business, Affluent, and Home Lending to support the culture and delivery of understanding Wells Fargo customers and assisting them in reaching their objectives.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
Retail Small Business and Credit Sales Consultant
Regional Bank
Philadelphia, PA
01.2014 - 10.2020
- Partnered with 2 Regional Bank Presidents and 8 District Managers within the Greater Philadelphia Region to develop a customized credit process and implementation plan to increase productivity and achieve desired results throughout the region’s 77 bank branches
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Effectively partnered with District Managers, influencing and supporting them in adopting diverse strategies to improve team member development and engagement, build a more productive and inclusive work environment, and drive successful outcomes
- Supported credit strategy by teaching and developing branch managers to increase the generation of consumer and small business loans
- Oversaw 77 branches in support of 2 Regional Bank Presidents and 8 District Managers simultaneously
- Facilitated credit workshops for Greater Philadelphia Region, encompassing bankers and branch managers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
Insurance Sales Executive
Wells Fargo, Wells Fargo Bank
Haddon, NJ
10.2012 - 01.2014
- Directed 81 branches throughout Delaware, Pennsylvania, Maryland and New Jersey with the execution of mortgage and personal lending insurance sales
- Coaching and development of District managers, branch managers and associates.
Branch/Store Manager
Wells Fargo Bank, HFC
Gibbsboro, NJ
07.2010 - 10.2012
- Hired in January, 2010 as a Personal Banker 2 Hire Head, and promoted in July, 2010 to manage 2 consecutive and progressively larger bank branches in the New Jersey area
- Directed a team of 9 - 14 employees, and managed operations, sales, bank products, new business, teller activities and customer service
- Successfully coached and developed bankers on partnering with Regional Private Bankers, Financial Analysts, and Home Mortgage Consultants in order to generate additional sales opportunities and to ensure appropriate customer service
- Conducted skill assessments, and provided coaching and feedback to employees and sales force, and managed employee performance
- Served as Small Business Champion for the district, ensuring product and service knowledge delivered to fellow managers and bankers, and as well as cross-selling techniques utilized by tellers
- Ensured compliance with laws, regulatory standards, and internal policies and procedures
- Managed inventory control, cash control, and store opening and closing procedures.
Branch Sales Manager
Wells Fargo
Philadelphia, Collingswood, PA, NJ
01.2010 - Current
- Held increasingly responsible regional business development consulting and branch management positions during 13-year tenure with this leading financial institution.
Assistant Vice President/Branch Sales Manager
HSBC
Mays Landing, NJ
01.1997 - 01.2009
- With, /HFC, a global banking and financial services organization
- Advancements in recognition of continued outstanding leadership performance and sales generation.
Account Executive
Beneficial Finance
Philadelphia, PA
TECHNICAL
Microsoft
- General Business Software:, Office (Word, Excel, Outlook and PowerPoint)
- Social Collaboration Platforms: Zoom, MS Teams, Skype
Education
Master of Science - Strategic Leadership
Rosemont College
Bryn Mawr, Pa 10.2021 - Current
Bachelor of Arts - Business Administration
Rutgers University
Camden, NJ 05.2001 -
United States Navy Veteran
Timeline
Master of Science - Strategic Leadership
Rosemont College
10.2021 - Current
Business Development Consultant/Senior Business Execution Consultant
Wells Fargo
10.2020 - Current
Retail Small Business and Credit Sales Consultant
Regional Bank
01.2014 - 10.2020
Insurance Sales Executive
Wells Fargo, Wells Fargo Bank
10.2012 - 01.2014
Branch/Store Manager
Wells Fargo Bank, HFC
07.2010 - 10.2012
Branch Sales Manager
Wells Fargo
01.2010 - Current
Bachelor of Arts - Business Administration
Rutgers University
05.2001 -
Assistant Vice President/Branch Sales Manager
HSBC
01.1997 - 01.2009
Account Executive
Beneficial Finance
TECHNICAL
Microsoft
United States Navy Veteran
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Daniel Avalos LaraDaniel Avalos Lara
Bank Teller at Wells FargoBank Teller at Wells Fargo
Thomas Subin AlexThomas Subin Alex
Vice President, Lead Control Management Officer at Wells Fargo International Solutions Private LTDVice President, Lead Control Management Officer at Wells Fargo International Solutions Private LTD
Chloe SmithChloe Smith
Bartender at Red RobinBartender at Red Robin