Kenneth Morales

• Delivered exceptional customer service in a high-volume setting, contributing to a 20% increase in repeat visits.
• Boosted ticket sales by 15% through effective upselling, adding approximately $1,500 in monthly revenue.
• Maintained accuracy in order-taking, reducing errors by 30% and improving table turnover by 10%.
• Trained and mentored new staff, decreasing onboarding time by 25% while maintaining quality standards.
• Consistently received positive customer feedback, maintaining a 4.8/5 satisfaction score.
• Collaborated with kitchen and bar teams

Increased monthly revenue by 18% through targeted promotions, strategic menu updates, and upselling training, generating an additional $5,000+ per month.

Reduced staff turnover by 25% by implementing structured training and staff recognition, enhancing morale and retention.

Streamlined inventory management, reducing waste by 15% and saving $2,000 quarterly in food costs.

Improved customer satisfaction to a 4.6/5 rating on major review platforms through enhanced service training.

Optimized scheduling, reducing labor costs by 10% while maintaining peak-time coverage.

Led a team of 10+ to achieve a 98% on-time delivery rate by implementing workflow improvements.

Increased package processing efficiency by 20% through staff training, reducing errors by 15%.

Reduced safety incidents by 30% by enforcing safety protocols and conducting monthly training.

Cut overtime by 12% with optimized scheduling, aligning labor costs with budget goals.

Recognized for leadership during high-pressure seasons, maintaining
productivity and morale.

Boosted monthly revenue by 22% with staff upselling training and daily specials, adding $4,000+ in monthly sales.

Improved table turnover by 18% during peak hours, optimizing seating and service flow for higher revenue.

Reduced food costs by 12% through precise inventory management, saving on waste and securing better pricing.

Enhanced customer satisfaction to a 4.7/5 rating by reducing errors and improving service consistency.

Lowered labor costs by 10% through effective scheduling and staff
management.