Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Morris

Harrodsburg,KY

Summary

Proven Server with extensive experience at J Alexander's, adept in POS operation and exceptional customer service. Demonstrates a strong work ethic and guest engagement skills, consistently earning commendations for order accuracy and efficiency. Specializes in allergy awareness and food safety practices, enhancing dining experiences and upholding high standards of service.

Overview

5
5
years of professional experience

Work History

Server

J Alexander's
01.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Carson's
12.2021 - 01.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Cheesecake Factory Inc
06.2020 - 11.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Woodford County High School
Versailles
05-2013

Engineering

Eastern Kentucky University
Richmond, KY

Skills

  • Food inspection
  • Daily specials memorization
  • Team member support
  • Table resetting
  • Upselling techniques
  • Guest engagement
  • Service prioritization
  • Allergy awareness
  • Exceptional customer service
  • Food and beverage pairings
  • Hospitality service expertise
  • Table bussing
  • POS operation
  • Menu presentation
  • Supply restocking
  • Order accuracy
  • Cash handling
  • Liquor, wine, and food service
  • Regulatory compliance
  • Check payment processing
  • Food safety
  • Relationship management
  • High volume dining
  • Item promotion
  • Customer service
  • Ordering procedures
  • Professional appearance
  • Specials promotion
  • Task prioritization
  • Food safety practices
  • Guest relations management
  • Menu memorization
  • Strong work ethic
  • Multitasking and organization
  • Point-of-sale system
  • Server training
  • Food running
  • Food spoilage prevention
  • Calm demeanor
  • Positive and professional
  • Quality control

Timeline

Server

J Alexander's
01.2023 - Current

Server

Carson's
12.2021 - 01.2023

Server

Cheesecake Factory Inc
06.2020 - 11.2021

High School Diploma -

Woodford County High School

Engineering

Eastern Kentucky University

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Kenneth Morris