Kenneth Morris
Rancho Cucamonga,CA
Summary
Results-driven District Leader with a proven track record in team leadership, operational efficiency, and enhancing customer satisfaction. Adept at developing strategies and mentoring staff to achieve district goals and improve store performance.
Overview
44
44
years of professional experience
4
4
Certifications
Work History
District Leader
CVS Pharmacy
Rancho Cucamonga, California
02.1982 - 01.2026
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and provided feedback to enhance service quality.
- Developed strategies to improve customer satisfaction within district stores.
- Collaborated with store managers to align goals and drive district initiatives.
- Formulated policies that improved operational efficiency while ensuring compliance with applicable regulations.
- Facilitated communication between corporate office and local teams for streamlined operations.
- Engaged team members through effective communication strategies to foster collaboration and improve overall performance.
- Analyzed data from various sources to identify trends in sales activity or customer feedback.
- Developed strategies to improve employee performance and align team objectives with organizational goals.
- Coordinated training programs for new team members across multiple locations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Pharmacy
University of The Pacific
Stockton, CA05-1981
Skills
- Data analysis
- Policy writing
- Customer satisfaction
- Team leadership
- Operational efficiency
- Customer relationship management
- Staff training coordination
- Store performance improvement
- Strategy development
- Effective communication
- Collaboration skills
- Performance feedback
- Mentoring and coaching
- Priority setting
- Risk management
- Community engagement
- Inventory management
- Emergency response procedures
- Verbal and written communication
- Business intelligence
- Relationship building
- Employee development
- Customer service management
- Budget management
- Problem-solving
- Employee scheduling
- Time management abilities
- Employee engagement
- Recruitment and hiring
- Schedule management
- Hiring and onboarding
Certification
CA Pharmacist Licensed (PHY36586)
Timeline
District Leader
CVS Pharmacy
02.1982 - 01.2026
Bachelor of Science - Pharmacy
University of The Pacific