Kenneth Morse
Alum Bank,PA
Summary
Conscientious Quality Control Analyst develops procedures to comply with regulations and meet business requirements. Recognized for positive impact on material quality. Experienced in performing wide range of tests on component materials and final products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aggregate Technician in the Quality Control Dept
New Enterprise Stone & Lime Company
New Enterprise, PA
07.2021 - Current
- Resolved customer complaints regarding product quality in a timely manner.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
- Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
- Developed corrective action plans when needed to resolve quality issues.
- Maintained accurate records on product inspection results and reported findings to management team.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
- Conducted tests on product samples and recorded results.
Warehouse Worker/Delivery Driver
Aquaflow Pump and Supply Company
Bedford, PA
06.2019 - 07.2021
- Identified discrepancies between physical count and computer data.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained accurate records of goods delivered and collected payments as required.
- Monitored fuel level throughout shift and refueled when necessary.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Received daily delivery instructions and route assignments from dispatch.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Verified accuracy of items loaded onto truck against shipping documents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Assisted warehouse personnel in packing orders when necessary.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Checked tires for proper inflation before leaving on each route.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Utilized street maps to plan and determine most efficient routes.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Fiber Optic Groundsman
Communications Construction Group LLC
Annapolis, MD
05.2019 - 06.2019
- Repaired damaged fibers using specialized techniques such as fusion splicing or mechanical splicing.
- Communicated with customers about any changes or delays in project timelines.
- Ensured that all tools and materials used during the installation process met industry standards.
- Inspected customer premises for potential hazards prior to commencing work activities.
- Followed safety protocols while working with hazardous materials such as flammable liquids or high voltage electricity.
- Maintained accurate records of all installations, repairs, and maintenance activities.
- Assisted other technicians in completing complex installations or repairs of fiber optic cables.
- Collaborated with team members to develop best practices for installing and repairing Fiber Optic Cables.
- Performed troubleshooting on existing fiber optic cables to identify issues and resolve them quickly.
- Planned out efficient routes for laying down Fiber Optic Cables from one point to another.
- Created detailed schematics of fiber optic networks based on customer requirements.
- Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Installed outside plant fiber optics in manhole and telco boxes.
- Communicated with customers to access work areas and explain work.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Completed line work at heights using bucket trucks and underground using access points.
- Pulled lines to proper tension for safety and durability of installation work.
- Worked with truck-mounted reels to complete large installation projects.
HVAC Technician
PJs contracting Service LLC
New Paris, PA
03.2018 - 05.2019
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Performed routine checks on various components of the system such as contactors, relays and solenoids.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Adjusted controls to obtain desired temperature settings within the home or office environment.
- Documented all repair work performed on HVAC units according to company standards.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
- Replaced worn out filters at regular intervals to improve air quality inside the premises.
Floor Salesperson/Hardware Sales Associate
Longs Outpost
Alum Bank, PA
07.2013 - 03.2018
- Restocked shelves as needed throughout the day according to company standards.
- Assisted in the stocking of shelves and ensured merchandise was properly displayed.
- Provided customer service by responding to complaints and resolving issues promptly.
- Tracked customer preferences for special orders or future purchases.
- Ensured compliance with all safety regulations throughout the store premises.
- Addressed customer concerns regarding quality, fit and style of products sold in the store.
- Monitored sales floor activity to detect potential shoplifting incidents.
- Reconciled discrepancies between physical count and computer records of inventory.
- Maintained accurate records of transactions including daily sales summaries.
- Performed regular inventory checks to identify stock shortages or excessive stock levels.
- Maintained a clean, organized and safe work environment to ensure compliance with safety regulations.
- Operated cash register accurately while providing excellent customer service.
- Suggested additional items that may complement purchases made by customers.
- Greeted customers, answered inquiries and provided advice on product selection.
- Processed payments using cash registers or point-of-sale systems.
- Ensured all areas were adequately stocked with supplies necessary for daily operations.
- Advised customers on the use of merchandise purchased from the store.
- Organized promotional displays and assisted with window dressing to attract more customers.
- Demonstrated knowledge of store products, services, promotions and pricing policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers promptly, offering assistance to improve shopping experience.
- Assisted customers in locating products, providing recommendations based on their preferences.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Ensured compliance with safety and cleanliness standards across the sales floor.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Facilitated returns and exchanges, ensuring customer satisfaction and adherence to store policies.
- Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
- Participated in inventory management, conducting regular stock checks to prevent shortages.
- Operated point of sale systems, managing cash and card transactions securely.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Engaged in ongoing product training to stay updated on new items and features.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Provided feedback to management on customer needs and potential product requests.
- Implemented visual merchandising guidelines to enhance product visibility and attractiveness.
- Participated in promotional events and sales, helping to increase customer engagement.
- Used product knowledge to upsell and cross-sell, maximizing purchase values.
- Maintained thorough knowledge of store products to provide accurate information to customers.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Assisted in setting up displays and signage for new product launches and seasonal promotions.
- Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Coordinated with backroom staff to ensure timely replenishment of sold-out items.
- Developed knowledge about products and sales items to answer customer questions.
- Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided information to customers concerning sales, promotions and store policies.
- Processed sales transactions quickly and accurately at the checkout counter.
- Contributed ideas in team meetings to improve store layout and customer service approaches.
- Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Prepared merchandise for purchase or rental.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Assisted with merchandising tasks such as stocking shelves, setting up displays and organizing backroom inventory.
Education
High School Diploma -
Central High School
Martinsburg, PA06-2003
Skills
- Specifications knowledge
- Continuous Improvement
- Specifications understanding
- Compliance Verification
- Testing Procedures
- Calibration standards
- Vehicle Maintenance
- DOT Compliance
- Load Balancing
- Quality Assurance
- Dispatch Communication
- Cargo Handling
- Goods Transport
- Defensive Driving
- Loading and unloading
- Vehicle inspections
- Pre-Trip and Post-Trip Inspections
- Experienced manual transmission driver
- Stocking and Inventory
- Valid Driver's License
- Customer Service
- Local routes understanding
- Route Management
- Punctual and Reliable
- Clean Driving Record
- Flexible Hours
- Ability to Lift 40 pounds
- Industry Trends
- Work Planning and Prioritization
- Product Inspection
Affiliations
- Outdoorsman
- Avid Trout and Bass fisherman
- Ice fisherman enthusiast
- Avid bow hunter
- Understanding of thermocline in lakes
- Bass Tournament fishing
- Understanding of fish habitat and water conditions
- livewell operation in a boat in summer conditions to keep bass healthy and alive
- safe handle of fish to keep them healthy during fishing tournaments
- monitoring fish during hot weather to control water temp and oxygen in a livewell to keep them healthy and lively
- revive fish and safe handle them after being caught to ensure there healthy
Certification
- Aggregate Technician Certification to PennDot specs
- NASBLA Boating Course
- Smiths Driving Defense Safety Course
- PA Fishing License
Languages
English
Professional
References
References available upon request.
Timeline
Aggregate Technician in the Quality Control Dept
New Enterprise Stone & Lime Company
07.2021 - Current
Warehouse Worker/Delivery Driver
Aquaflow Pump and Supply Company
06.2019 - 07.2021
Fiber Optic Groundsman
Communications Construction Group LLC
05.2019 - 06.2019
HVAC Technician
PJs contracting Service LLC
03.2018 - 05.2019
Floor Salesperson/Hardware Sales Associate
Longs Outpost
07.2013 - 03.2018
High School Diploma -
Central High School
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