Summary
Overview
Work History
Education
Skills
Awards
Training
Timeline
Generic

Kenneth Mortimer

Glenwood

Summary

Currently seeking opportunities as a Asset Management Specialist. Specifically, in the area of deploying appropriate security principles, methods and security products to protect and maintain the availability, integrity, confidentiality and accountability of information system resources and information processed. I have over 15 years of professional experience in Information Technology to include United States Secret, Top Secret, and Unclassified systems. Provided support for United States Strategic Command and Force Structure, Resources and Assessment (USSTRATCOM) client-level IT voice and network support. Direct communication support for top civilian and military leaders supporting Joint Task Force operations ,DISA, USSTRATCOM, and other COCOMS. Manages, supervises, and performs planning and implementation activities. Responsible for tracking and planning system roll outs and ensuring 100% compliance across the network. Experienced in leading client-level information technology support, supervision of client level voice network functions, and supervision of client level Personal Wireless Communication Systems. Plans, organizes, and directs sustainment activities. Develops and enforces safety standards. Interprets malfunctions and prescribes corrective action. Extensive practice in my field of work, and the proven ability, to assume responsibility and meet all challenges for quick and effective resolutions. Working knowledge in troubleshooting/installing Joint Worldwide Intelligence Communication System (JWICS) PC’s, Linksys Cisco switches, single and multi-line phones, printers, scanners, fax machines, VOIP/VOSIP, Audio and Video briefing equipment, various monitor display units and VTC systems; Microsoft OS, Active Directory, software installation and configuration, file permissions, incident management, CIPS and Remedy. Operated and supervised operations of radio and Satellite Communication systems, computer terminals, secure voice encryption equipment; secure and non-secure teletype equipment; multiplexing equipment; recording equipment; and communications base band equipment. Previously responsible for maintaining budget for Government Purchase Cardholder designed SOP for by creating list of required tools for the job and how each tool was tracked and accounted for while maintaining 100% accountability for Command Cyber Readiness inspection in excess of $130k. Highly skilled Cyber Systems Operations Technician with a proven track record of excellence in network operations, system recovery, and outage mitigation. Demonstrates expert-level knowledge of SACCS infrastructure, routinely exceeding recovery time standards and leading critical incident response efforts. Adept at streamlining complex technical processes, revising SOPs, and developing training programs that enhance operational readiness and team performance. Trusted subject matter expert and key contributor to system modernization efforts, software rollouts, and cross-agency coordination. Recognized for professionalism, initiative, and a strong commitment to mission success, with 100% compliance in high-stakes security and reliability programs.

Overview

19
19
years of professional experience

Work History

Technical Advisor

DOD Airforce
04.2020 - Current
  • Demonstrates expert-level knowledge of SACCS infrastructure, routinely exceeding recovery time standards and leading critical incident response efforts.
  • Adept at streamlining complex technical processes, revising standard operating procedures, and developing training programs that enhance operational readiness and team performance.
  • Trusted subject matter expert and key contributor to system modernization efforts, software rollouts, and cross-agency coordination.
  • Recognized for professionalism, initiative, and a strong commitment to mission success, with 100% compliance in high-stakes security and reliability programs.

USSTRATCOM Database System Administrator

KBR, Inc.
09.2018 - 04.2020
  • Use methodology (analyze, design, develop, coordinate, administer, manage, teach, and evaluate) to design, develop and deliver, and maintain currency of USSTRATCOM training, education, and professional development (TE&PD) products and courses, and incorporate accordingly using the USSTRATCOM JKO (Joint Knowledge Online). USSTRATCOM JKO coordination and configuration management to include education and training products associated with mission training and compliance training requirements. Update users profiles, training, and organizations to keep aligned with office requirements.
  • Database administration and configuration management and experience in database analysis and problem solving. Provide detailed reports to the Chiefs of Staffs for each of the organizations within USSTRATCOM. Maintain, fix, and monitor a $200K+ training database and its training for over 4,000 personnel and ensure that there is minimal downtime for training courses. Provide daily data entry into the database and its reports to maintain training efficiency.

J74 Exercise Communications SME

Compass Inc.
01.2016 - 09.2018
  • Provides joint mission training support for exercises and training events by preparing accurate and realistic training strategies and scenarios. Performed national level exercises and coordination conferences with the National Military Command Center (NMCC), USSTRATCOM Global Operations Center (GOC), and Airborne Command Post (ABNCP). Tracks and manages the coordination of direct audio/visual (A/V) support for classified Video Teleconferences (VTCs) and contributes to Command level briefings and teleconferences in support of J7 operations.
  • Coordinates authorization for use of Communications Security (COMSEC) for Enterprise Asset Management (EAM) and resource allocation of voice channels on Military Strategic and Tactical Relay (MILSTAR) satellite services in support of training scenarios and events and provides support with the identification of individual and collective tasks. Opens, tracks, and manages trouble tickets while also working with cable installers for added workstations and personal computer workstations. Provides subject matter expertise for JKO problem resolution and management by managing and maintaining current USSTRATCOM mission-related joint training products using the JKO training system. Provides support with maintaining standardized training plans and program formats in the development of executable training plans and programs within Directorates and Components. Provides support with the validation and tracking of the Commander’s Battle Staff (CBS) Training Program and the administration of the Commander’s Yearly Training Program, to include verification of assigned battle staff members.

PC Technician

Modis Professional Services
03.2015 - 06.2015
  • Provided basic troubleshooting assistance and ticket resolution for personal computer users. Assisted with computer studies, projects, and implementation of policies throughout area of assignment. Experienced working with personal computer hardware, software, systems, local area networks and terminology. Great organizational and problem-solving skills, excellent ability to operate computer peripherals including monitors, printers and scanners. Reimaging computers and setting up computers Customer was being difficult by becoming angry because nothing was working on his computer and he had to wait overnight to get it fixed. Calming customer down by explaining the details of what needed to be done to calm him down.
  • S: Ken Mwangi
  • P: 402.935.2050 May contact
  • 40 hrs.

PC Deployment Technician

TEK Systems
09.2014 - 03.2015
  • Installed application software via Altiris, MS SCCM, manually or across the network. Loaded PC and laptop images across the network using Altiris or MS SCCM. Installed configured/troubleshoot PCs and peripherals. Installed/configured/troubleshoot network printers and digital senders
  • Installed memory into over 300 computers to upgrade speed and performance exceeded time goal by 25%.
  • S: Travis Palmer
  • P: 402.294.0111 May contact
  • 40 hrs.

Client Systems Technician

United States Air Force
10.2010 - 03.2014
  • Provided client level IT, voice network and Personal wireless communication systems support for Air Force 55th Wing and 48 Units for computer related issues. Troubleshoot and repaired multi-line and single-line telephones, alarms, land radio networks and special purpose circuits. Tracked, recorded, and maintained training for upwards of 75 + personnel.
  • Working knowledge in troubleshooting/installing Joint World Wide Intelligence Communication System (JWICS) PCs, Linksys Cisco switches, single and multi-line phones, printers, scanners, fax machines, VOIP/VOSIP, Audio and Video briefing equipment, various monitor display units and VTC systems; Microsoft OS, Active Directory, software installation and configuration, file permissions, incident management, CIPS and Remedy Tracked and logged 50 mission critical systems for 12 workshops to provide real-time Command Control, Communication, and Computers status for group leaders. Tracked and closed 400 preventative maintenance inspections and over 500 critical command and control outages from start to finish for leadership. Managed communications actions for 410 trouble tickets and 31 critical outages for quick turnaround time. Monitored and documented all training for over 125 personnel within the work center. Delivered weekly safety briefs and tracked all safety discrepancies for 10 work centers with over 250 personnel. Tracked all quarterly and annual training for all personnel within work center and also produced training documents for all courses. Tracked 160 personnel in unit for deployments and day to day contingency operations. Deployed personnel and cargo downrange.
  • Performed Customer service of IT equipment evaluating technical requirements and offer three varieties to meet customer needs. Served clients throughout facility. Implemented training for over 200 personnel. Training expert on IMDS, JKO, and LMS. Tracked and maintained training documents for over 200 personnel to keep 100% completion rate.
  • Reduced the amount of inventory needed by eliminating redundant types of equipment and outdated technology standardizing workloads making installation and training more efficient.
  • Over four years of experience consulting with applying commercial systems security products and Secret level products and above with experience brief unit leaders in IT methods. Experience across multiple technical disciplines such as telephonic, radio, satellite, computer, and networking platforms.
  • S: Corey Clines
  • P: 402.294.2666 May contact
  • 40 hrs.

Radio Communication Systems Specialist

United States Air Force
06.2006 - 10.2010
  • Supervised the day-to-day management of 14 highly technical global communication stations Controlled and accounted for Communications Security (COMSEC) materials classified and controlled documents, and equipment. Reported security incidents, and formulated and applied corrective security procedures. Conducted COMSEC briefings for first time COMSEC users. Executed and monitored subordinate training fabricated copper cabling, operated and manages cryptographic devices. Performed radio operation functions. Maintained authentication systems, codes, communications directives and publications, and radio frequency propagation data. Reported security incidents, formulated and applied corrective security procedures. Maintained equipment accounts and inventories. Protected command control system security through proper cryptographic and boundary control interconnections and using effective security procedures. Used electronic combat procedures and computer crime protocols to protect equipment, software, and data before, during, and subsequent to crimes, viruses, and attacks. Received, processed, and relayed operational and administrative communications traffic from air and ground stations supporting deployed forces, aircraft safety, command and control (C2), and weather intercept operations. Encoded and decodes classified messages. Provided daily reliable supportive communications to European, American, Pacific aircraft, DOD agencies, and deployed ground units. Conducted equipment troubleshooting, and performed minor maintenance such as replacing circuitry cards and line replaceable units. Operated and supervised operations of radio and satellite communication systems, computer terminals, secure voice encryption. equipment; secure and non-secure teletype equipment; multiplexing equipment; recording equipment; and communications base band equipment. Configured communications equipment to provide voice, digital, or analog operations. Coordinated with subscribers, contractors, lateral agencies and higher headquarters to schedule downtime and quality assurance tests, isolate faults or degradation, restore services and effect repairs, maintain situational awareness, and inform of status changes. Relayed emergency action messages, aircraft advisories and all message traffic.
  • S: Donovan Dennis
  • P: 301.981.3601 May contact
  • 40 hrs.

Education

High School Diploma -

05.2004

Skills

  • Training and mentoring
  • Data analysis
  • Technical operations management
  • Customer support
  • Best practice implementation
  • Teamwork and collaboration

Awards

Recognized by VP Level Management for recovering sensitive materials. 07/2013 Awarded letter of recommendation., Recognized for superior support and quick response time for fixing equipment for senior leader event during a J3 (Operations Seminar)

Training

  • 01/06 United States Air Force Career Development Course: Communications-Radio Communication systems
  • 01/06 United States Air Force Technical Training School: Communications Systems Apprentice Course
  • 01/07 United States Air Force Technical Training School: Communications Systems Journeyman Course
  • 01/10 United States Air Force Electronic Principles
  • 01/10 United States Air Force Telephone Systems
  • 01/12 United States Air Force Airman Leadership School
  • 07/18 Microsoft Suite Certifications (Word, Excel, PowerPoint, Outlook)
  • 08/18 JKO LCMS System Administrator

Timeline

Technical Advisor

DOD Airforce
04.2020 - Current

USSTRATCOM Database System Administrator

KBR, Inc.
09.2018 - 04.2020

J74 Exercise Communications SME

Compass Inc.
01.2016 - 09.2018

PC Technician

Modis Professional Services
03.2015 - 06.2015

PC Deployment Technician

TEK Systems
09.2014 - 03.2015

Client Systems Technician

United States Air Force
10.2010 - 03.2014

Radio Communication Systems Specialist

United States Air Force
06.2006 - 10.2010

High School Diploma -

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