Kenneth Mullen
Summary
Highly motivated and results-driven professional with a proven track record of success in diverse industries. Strong analytical and problem-solving skills, excellent communication and interpersonal abilities. Keen eye for detail and passion for delivering exceptional customer service. Adapts to new environments and collaborates effectively with diverse teams to achieve common goals. Committed to continuous learning and professional growth, always seeking opportunities to expand knowledge and contribute to organizational success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Personal Driver
The Drop 702
12.2023 - Current
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Performed minor repairs such as replacing lamps and fuses.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Retrieved wheelchairs and other mobility aids for passenger convenience and safety.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized various computer devices and systems for more competent navigation.
- Engaged in polite conversation when appropriate to encourage passenger comfort.
- Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
Executive Steward
The Cosmopolitan Of Las Vegas
08.2023 - 12.2023
- Enhanced overall guest satisfaction by managing the day-to-day operations of the stewarding department.
- Streamlined inventory management processes for improved efficiency and cost reduction.
- Developed and implemented training programs for new staff, ensuring consistent service standards across the team.
- Collaborated with executive chef to optimize kitchen workflows and improve food quality.
- Maintained a safe working environment through strict adherence to health and safety regulations.
- Implemented innovative solutions to enhance operational efficiency in dishwashing and sanitation processes.
- Upheld cleanliness standards throughout all dining facilities, consistently passing health inspections without issue or concern from regulatory agencies.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Executive Steward
University Of San Diego
12.2022 - 08.2023
- Enhanced overall guest satisfaction by managing the day-to-day operations of the stewarding department.
- Streamlined inventory management processes for improved efficiency and cost reduction.
- Developed and implemented training programs for new staff, ensuring consistent service standards across the team.
- Collaborated with executive chef to optimize kitchen workflows and improve food quality.
- Maintained a safe working environment through strict adherence to health and safety regulations.
- Reduced waste by implementing sustainable practices in the cleaning and storage of tableware and equipment.
- Conducted regular performance evaluations for staff members, offering constructive feedback and guidance for improvement.
- Ensured timely availability of clean tableware and equipment by coordinating closely with banquet managers during events.
- Implemented innovative solutions to enhance operational efficiency in dishwashing and sanitation processes.
- Improved employee retention rates by creating a positive work environment that fostered teamwork, camaraderie, and professional growth opportunities.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Purchasing Manager
Tao Group Hospitality
05.2021 - 07.2022
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Managed supplier relationships to ensure timely delivery of products and services.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
Assistant Executive Steward
Fairmont Grand Del Mar
09.2019 - 05.2021
- Improved overall dining experience for guests by ensuring timely and efficient service from staff.
- Enhanced team communication and coordination by conducting regular staff meetings and training sessions.
- Streamlined inventory management processes, resulting in reduced waste and cost savings for the organization.
- Maintained high levels of cleanliness and sanitation throughout the establishment, adhering to strict industry standards.
- Collaborated with executive chef to develop innovative menus that catered to diverse customer preferences.
Driver/Owner
Swellrider Transportation
06.2017 - 01.2021
- Drove safely in various weather and road conditions to avoid accidents.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Commercial Fisherman Deckhand; Captain
Sunrunner Inc. F/V Sunrunner, Kodiak Isle
07.1991 - 05.2018
- Enhanced catch rates by utilizing effective fishing techniques and equipment.
- Maintained efficient gear deployment for optimal fish harvesting results.
- Increased overall catch quality by properly handling and sorting the catch on deck.
- Ensured safe working conditions with regular safety drills and equipment checks.
- Assisted in navigation tasks, contributing to successful voyages for targeted fish species.
- Continuously improved personal skills and knowledge in the fishing industry by seeking feedback, learning from experienced crew members, and staying current with industry trends.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Planned routes and travel speeds to meet scheduling and delivery goals.
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
Driver
La Costa Limousine
05.2015 - 05.2017
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Driver
Apex Transportation
12.2013 - 05.2015
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Aircraft Director
United States Navy CVN 70 USS USS Carl Vinson
08.1988 - 07.1992
- Improved aircraft safety by implementing comprehensive maintenance programs and thorough inspections.
- Optimized flight schedules for increased efficiency and cost savings through strategic route planning.
- Enhanced customer satisfaction with timely and effective communication between pilots, ground crew, and passengers.
- Managed complex projects, including aircraft modifications and upgrades, to ensure on-time completion and minimal disruptions.
- Successfully managed a diverse fleet of aircraft types while maintaining strict adherence to Federal Aviation Administration regulations.
Education
No Degree - General Studies
Nassau Community College
05.1987
Skills
- Health and safety regulations
- Menu Planning
- Task Delegation
- Scheduling Proficiency
- Food Safety Knowledge
- Waste Reduction
- Team Management
- Meeting Deadlines
- Decision making
- Computer literacy
- Organizational skills
- Time management
- Attention to detail
- Customer Service
- Timely food delivery
- Hospitality
- Dishwashing
- Menu Recommendations
- Basic Housekeeping
- Dining room organization
- Performance Improvement
- Conflict Resolution
- Guest Relations
- Teamwork and Collaboration
- Quality Control
- Clear Communication
- Luggage handling
- Defensive driving
- Situational awareness
- Confidentiality
Accomplishments
United States Navy Sailor of the Quarter
Certification
Southern Nevada Food handlers Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeGig WorkContract WorkWork Location
HybridImportant To Me
Company CultureHealthcare benefitsWork from home optionCareer advancementLanguages
English
Full Professional
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Personal Driver
The Drop 702
12.2023 - Current
Executive Steward
The Cosmopolitan Of Las Vegas
08.2023 - 12.2023
Executive Steward
University Of San Diego
12.2022 - 08.2023
Purchasing Manager
Tao Group Hospitality
05.2021 - 07.2022
Assistant Executive Steward
Fairmont Grand Del Mar
09.2019 - 05.2021
Driver/Owner
Swellrider Transportation
06.2017 - 01.2021
Driver
La Costa Limousine
05.2015 - 05.2017
Driver
Apex Transportation
12.2013 - 05.2015
Commercial Fisherman Deckhand; Captain
Sunrunner Inc. F/V Sunrunner, Kodiak Isle
07.1991 - 05.2018
Aircraft Director
United States Navy CVN 70 USS USS Carl Vinson
08.1988 - 07.1992
No Degree - General Studies
Nassau Community College
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