KENNETH NAYLOR
Springville,AL
Summary
To obtain a challenging and rewarding career that will leverage on significant solution providing experiences to propel a company to significant growth, profitability, and success. Thrive in an seek a work environment where the excitement and commitment to excellence equals or exceeds mine and affords opportunities to utilize consultative competencies and expertise. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths. Results-driven Sales Representative experienced in service sales and innovative in reaching new customers. Smoothly handles full sales cycle and persuasively closes deals. Confident in public speaking and one-on-one conversations.
Overview
15
15
years of professional experience
Work History
Client Solutions Account Executive II
AT&T - Government Public Sector
10.2019 - 08.2023
- Primarily on customer premises, create existing/new sales for delivery of solutions by making over 50 cold calls a day. Increased sales by 45% meeting wide variety of customer needs consulting government customers with AT&T products/services/systems/solutions.
- Establishes/maintains productive long-term client relationships.
- Supports in presenting products, services and migrations that can benefit customer needs.
- Demonstrates broad and strong working knowledge of organization's entire product/service line.
- Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
- Develops responses to Request for Proposals
- Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
- Owns account relationship, responsible for meeting new sales revenue objectives.
- Demonstrates sustained record of sales achievement.
- Effectively influences customers to diffuse potential problems.
- Aids in devising direct sales plans/strategies.
- May develop strategic initiatives to grow/retain revenue stream of complex accounts/projects.
Business Acquisition Sales Executive
AT&T Retail SLS & SVS Gulf States *Enterprise
01.2018 - 10.2019
- Generate Existing and or new sales performing 50 cold calls a day.
- Identify Sales Opportunities in/with Business Partnerships.
- Develop new accounts increased by 20% and maintain and grow existing accounts.
- Develop responses to request for proposals.
- Own Mobility account relationships manage accounts meet with customers on site.
Account Executive
AT&T Entertainment Group
01.2012 - 01.2017
- Strong Time Management Skills
- Effective Communication, presentation and interpersonal skills to gain mindshare with external customers.
- Excellent Sales skills and demonstrated ability to meet or exceed performance goals by 40 percent.
Retail Sales Manager
AT&T Mobility
01.2011 - 01.2012
- Cash and Receipts Management reduced high churn location by 80 percent.
- Increased store location results by 35 percent by demonstrating emerging products.
- Retail Operations
- Team Management.
Retail Connections Manager
AT&T Mobility
01.2009 - 01.2011
- Raise store results by setting up tech and table day events to inform customers of emerging technology. Results increased by 85 percent.
- Communicating Complex Concepts
- Organizational Leadership.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
ELECTRONICS - Electronics Technology
University of Alabama At Birmingham
Birmingham, AL01.2001
Some College (No Degree) - Electricity
Jefferson State Community College
BirminghamHigh School Diploma -
G.W. Carver High School
Birmingham, AL01.1989
Skills
- Enthusiastic, energetic and dedicated Account Executive with more than 10 years Management experience
- Organizational skills, decisive strong leadership skills
- Ability to motivate, inspire and lead and manage team successfully
- Excellent Planning and goal-oriented and ability to handle multiple tasks and excellent consultative and negotiation skills
- Revenue Generation
Awards
TOP SALES RESULTS – Presented for outstanding revenue sales results 2022. RISK AWARD - Risk taking to achieve outstanding Results 2021. SERVICE EXECLLENCE AWARD - Presented for going above and beyond 2020. TOP RAE - Willingness to Recommend in the Nation Increased Territorial Wired Sales by 85% in 2009 Chairman & Vice President for 5+Years with the Bellsouth Pioneers Chairman for Bellsouth BNAT Organization conducted seminars with the external affairs with the Birmingham City Mayor and chairperson of the council
Volunteer Experience
- Faith Chapel Christian Center, 2016 – Present, The Medical Ministry is a guest services at Faith Chapel Christian Center that provides/assist guest that may have issues or complications where they may need assistance.
- AARP, 2008 – 2009, Organizer for AT&T, Duties included enrollment of retired employee’s company participants and an educational seminar for AARP members on the latest AT&T technology.
- Sickle Cell Disease Association of America, 1997 - 2004, Organizer for BellSouth South Cahaba Chapter. Duties included enrollment of employee’s company participants and donations for AT&T served as a representative and spokesman for AT&T.
- March of Dimes, 1997 – 2004, Organizer for BellSouth, AT&T South Cahaba Chapter. Duties included enrollment of employee’s company participants and donations for AT&T served as a representative and spokesman for AT&T.
- Susan G. Komen, 1997 - 2004, Organizer for BellSouth, AT&T South Cahaba Chapter. Duties included enrollment of employee’s company participants and donations for AT&T served as a representative and spokesman for AT&T.
References
VIRGINIA A AUTHEMENT, 205-417-5094, VA2363@att.com, AT&T State, Local and Education, 3196 Highway 280 E, Birmingham, AL, 35243 MICHAEL HARBAUGH, 404-769-3280, AW175H@att.com, MOB - Public Sector & Wholesale Solutions, 2180 Lake Blvd NE, Atlanta, GA, 30319 RANDY FARR, 205-613-1919, RF9658@att.com, Cricket Wireless, 1876 Data Dr., Hoover, AL, 35244 TIMOTHY AHERN, 404-986-9776, TA2109@att.com, AT&T Mobility &Consumer Support, 1055 Lenox Park Blvd NE, Atlanta, GA, 30319 THOMAS DUMAS, 205-901-0030, TD1282@att.com, AT&T Connected Communities, 3196 Highway 280 E, Birmingham, AL, 35243
Timeline
Client Solutions Account Executive II
AT&T - Government Public Sector
10.2019 - 08.2023
Business Acquisition Sales Executive
AT&T Retail SLS & SVS Gulf States *Enterprise
01.2018 - 10.2019
Account Executive
AT&T Entertainment Group
01.2012 - 01.2017
Retail Sales Manager
AT&T Mobility
01.2011 - 01.2012
Retail Connections Manager
AT&T Mobility
01.2009 - 01.2011
ELECTRONICS - Electronics Technology
University of Alabama At Birmingham
Some College (No Degree) - Electricity
Jefferson State Community College
High School Diploma -
G.W. Carver High School
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