Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kenneth Negron

Orlando,FL

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Access Manager

HCA Healthcare
04.2022 - Current
  • Established strong relationships with insurance companies, facilitating accurate billing and maximizing revenue collection for facility.
  • Successfully lead team of 15 through daily operations
  • Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
  • Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within Patient Access department.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
  • Consistently met monthly and annual KPI metrics . Used various reporting methods to pull, interpret, and visualize data.
  • Department consistently ranked high on 5 star satisfaction surveys

Customer Relationship Advocate

Fidelity Investments
03.2021 - 04.2022
  • Provided clients with industry leading customer service while troubleshooting, initiating money movement, executing trades, and educated on financial products
  • Successfully completed Fidelity development program and passed FINRA SIE, Series 7, and 63 exam on first attempt
  • Proven ability to explain financial concepts to clients while building trust and promoting repeat business
  • Consistently met or exceeded performance metrics related to customer service quality, responsiveness, and issue resolution.
  • Analyzed financial needs of clients and connected with appropriate products

Education

MBA -

Western Governors University
Salt Lake City, UT
2025

Bachelor of Arts - Health Administration

University of Central Florida
Orlando, FL
2020

Skills

  • Excel
  • Revenue Cycle
  • Leadership
  • Customer service mindset
  • Regulatory Compliance
  • Root Cause Analysis
  • Strategic Planning

Certification

  • Certified Revenue Cycle Representative CRCR
  • Finra Series 7, 63, and SIE (expired)

Languages

Spanish
Professional Working

Timeline

Patient Access Manager

HCA Healthcare
04.2022 - Current

Customer Relationship Advocate

Fidelity Investments
03.2021 - 04.2022

MBA -

Western Governors University

Bachelor of Arts - Health Administration

University of Central Florida

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Kenneth Negron